Citizens · 18 hours ago
Sr Project & Administrative Support Specialist -Fraud Customer Support
444 Liberty Ave, Pittsburgh, PA, 15222, US
Full-time
Hybrid
Mid, Senior Level
2+ years expCitizens is a company focused on providing equal employment opportunities and fostering an inclusive culture. They are seeking a highly organized and detail-oriented professional to serve as a Senior Project & Administrative Support Specialist, responsible for project coordination, data analysis, and administrative support for the Fraud Customer Service Center and corporate functions.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Assist in project planning, developing timelines, and allocating resources for corporate and fraud-related initiatives
Conduct data analysis to support decision-making and evaluate project performance
Generate and manage daily reports related to Fraud Customer Service operations, including parameter changes
Support management of day-to-day performance of offshore vendor partners, ensuring alignment with service-level agreements, key performance indicators, and contractual obligations
Collaborate with quality, training, reporting and workforce management to ensure offshore teams receive the right support, guidance, and feedback to improve outcomes
Support management with tracking of queues, mailboxes, production files, vendor expenses and other operational metrics
Coordinate and track the completion of deliverables across Fraud Customer Service
Prepare and follow up on tasks and requests from associated business lines
Manage assigned projects from initiation through completion, ensuring deadlines are met
Maintain project documentation and prepare reports for project status updates
Contribute to process improvement initiatives by identifying areas of optimization and implementing best practices
Monitor and track project risks throughout the project lifecycle
Qualification
Required
Proven ability to work with senior leadership and cross-functional teams
Strong organizational and prioritization skills; able to manage multiple tasks under pressure
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and SharePoint
Excellent verbal and written communication skills
Minimum of 2 years of experience in a team leadership or management support role
Self-motivated, flexible, and dependable
Ability to use existing procedures to solve routine or standard problems
Preferred
Familiarity with bank systems and applications is preferred
Fraud Operations experience preferred
Experience supporting offshore vendor relationships preferred
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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