Diligent · 1 hour ago
Client Success Advisor
New York, NY
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $105K/yr
5+ years expDiligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Client Success Advisor role is key to Diligent's Customer Success retention strategy, focusing on driving adoption, retention, and identifying areas for expansion within the platform.
Business IntelligenceCollaborationComplianceData CenterInformation TechnologyMeeting SoftwareMessagingRisk ManagementSaaSSoftware
Responsibilities
Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives
Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals
Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform
Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules
Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases
Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective
Qualification
Required
Minimum of 5-7 years of experience in a client-facing role withing the legal, audit, risk, or compliance industry
Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value
Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value
Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms
Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients
Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment
Willingness to travel to client sites
Benefits
Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs
Company
Diligent
Diligent is the largest GRC SaaS provider, with 1M users, across 23,000 organizations, valued at $7B+ and $500 million+ in revenue.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Clearlake Capital Group
2020-08-05Private Equity
2018-02-09Corporate Round
2016-02-16Acquired
Leadership Team
Michael Flickman
Executive Vice President and Chief Technology Officer
D
David Adkins
Vice President, Customer Success
Recent News
2026-01-16
Company data provided by crunchbase