N.C. Department of Information Technology · 15 hours ago
Administrative Specialist I / Processing Assistant IV (PAIV)
Cabarrus County, NC
Full-time
Hybrid
Entry Level
$38K/yr - $66K/yr
2+ years expThe North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, focused on ensuring the health and well-being of North Carolinians. The Administrative Specialist I / Processing Assistant IV position provides administrative assistance to Rehabilitation Counselors and supports services for persons with disabilities.
Information Technology & Services
Responsibilities
Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
Using a multi-line phone system to answer and route calls to appropriate staff members
Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
Receiving applications from clients, along with requesting and obtaining medical/treatment records
Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
Utilizing office equipment and other relevant technology (software and systems) to meet office needs
Qualification
Required
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Preferred
Knowledge of and/or experience working with persons with disabilities
Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in and fast-paced environments
Experience performing routine administrative and office support functions such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail
Knowledge of and/or experience with case management systems
Knowledge of or experience working within a team setting
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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