SPB Hospitality · 10 hours ago
Franchise Business Partner
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expSPB Hospitality is seeking a Franchise Business Partner to lead and supervise approximately 40-50 Krystal franchised restaurants. The role focuses on ensuring brand standards are met, training and developing franchisees, and driving customer satisfaction, sales growth, and operational excellence.
Food and BeverageHospitalityRestaurants
Responsibilities
Demonstrates the Krystal Core Values while supporting high performing Restaurant General Managers with training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes
Executes the Performance Management process consistently to ensure franchisees are set up for success and held accountable
Partners with Operations Services and Franchise Administration to ensure all franchisees are maintaining brand standards and are in compliance with Franchise Agreements
Partners with the Training department to assist franchisees to achieve at least one certified training unit
Partners with the Marketing department to ensure franchisees have all the tools to help build their business and items to support the company marketing initiative
Establishes plans to visit franchise stores daily/weekly that involves setting priorities, managing details, carrying out effective coaching visits and providing recognition
Drives customer-focused culture by following up with franchisees to ensure they are resolving serious customer issues and training franchisees to meet or exceed customer service standards
Coaches, drives excellence, recognizes and holds franchisees accountable around core operational procedures through the use of the OSM, Schoox, Systems checklists, and KBE’s
Ensures that food safety standards are met in each unit supervised through direct observation and follow-up on food safety audit results. Ensures that Franchise management teams are properly trained through Servsafe, TAPS, or State approved equivalence
Ensures that restaurant level plans and marketing initiatives are in place and being implemented. Responsible for helping the Franchisee execute local store marketing plans to drive year over year sales growth
Analyzes weekly reports and P&Ls on a continual basis and coaches' franchisees to take specific corrective action to meet or achieve margin and sales growth targets
Conducts annual and quarterly business reviews with franchisees to build their capability to identify and drive tactics to close performance gaps
Ensures that each store is within compliance of Federal/State/Local requirements
Shares best demonstrated practices with their team and across the system
Qualification
Required
Servsafe Certification required
Minimum of three years' experience as a General Manager
Minimum two years' multi-unit management experience
Proficient level knowledge of Microsoft Office software applications
Must be willing to travel 70% of the time between assigned restaurants and meetings
Demonstrates the Krystal Core Values while supporting high performing Restaurant General Managers with training, retaining and recognizing A+ talent utilizing Krystal's tools and processes
Executes the Performance Management process consistently to ensure franchisees are set up for success and held accountable
Partners with Operations Services and Franchise Administration to ensure all franchisees are maintaining brand standards and are in compliance with Franchise Agreements
Partners with the Training department to assist franchisees to achieve at least one certified training unit
Partners with the Marketing department to ensure franchisees have all the tools to help build their business and items to support the company marketing initiative
Establishes plans to visit franchise stores daily/weekly that involves setting priorities, managing details, carrying out effective coaching visits and providing recognition
Drives customer-focused culture by following up with franchisees to ensure they are resolving serious customer issues and training franchisees to meet or exceed customer service standards
Coaches, drives excellence, recognizes and holds franchisees accountable around core operational procedures through the use of the OSM, Schoox, Systems checklists, and KBE's
Ensures that food safety standards are met in each unit supervised through direct observation and follow-up on food safety audit results
Ensures that Franchise management teams are properly trained through Servsafe, TAPS, or State approved equivalence
Ensures that restaurant level plans and marketing initiatives are in place and being implemented
Responsible for helping the Franchisee execute local store marketing plans to drive year over year sales growth
Analyzes weekly reports and P&Ls on a continual basis and coaches' franchisees to take specific corrective action to meet or achieve margin and sales growth targets
Conducts annual and quarterly business reviews with franchisees to build their capability to identify and drive tactics to close performance gaps
Ensures that each store is within compliance of Federal/State/Local requirements
Shares best demonstrated practices with their team and across the system
Accomplishes goals through establishing priorities and organizing own workload to meet deadlines in a timely fashion
Manages time wisely and effectively prioritizes multiple, competing tasks
Plans, organizes, and actively manages meetings for maximum productivity
Establishes, monitors, and improves communication channels that foster open communications, upward, downward, and among peers
Holds regular calls/meetings to ensure timely and accurate two-way communication within and between teams, departments and all levels
Matches the right medium (e.g., phone, email, etc.) to the message and uses good judgment in sharing information
Is aware of current franchise bench and staffing levels
Influences events to achieve or exceed goals
Is dedicated to achieving outcomes without compromising core processes, values, or procedures
Conveys a sense of urgency to make things happen - wants results
Respects the need to balance short- and long-term goals
Has the energy / work ethic to maintain the pace required to produce company results
Considers options and alternative courses of action to make rational and realistic decisions in a timely manner
Asks open-ended questions to gather information and listens carefully to response(s)
Uses resources to gather collective ideas on issues to better arrive at a timely decision
Preferred
College degree preferred
Company
SPB Hospitality
SPB Hospitality is an industry operator and franchisor of steakhouses, pizza and craft brewery restaurants.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-04-27Acquired
Leadership Team
Casey Terrell
Chief Marketing Officer
Stan Frankenthaler
Chief Officer Food. Beverage, Brewing and Supply
Company data provided by crunchbase