SPB Hospitality · 2 days ago
Franchise Business Director
Atlanta, GA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSPB Hospitality is seeking a Franchise Business Director to provide leadership and supervision for approximately 40-50 franchised restaurants. The role focuses on ensuring brand standards are met while training and developing franchisees to achieve operational excellence and drive sales growth.
Food and BeverageHospitalityRestaurants
Responsibilities
Demonstrates the Krystal Core Values while supporting high performing Restaurant General Managers with training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes
Executes the Performance Management process consistently to ensure franchisees are set up for success and held accountable
Partners with Operations Services and Franchise Administration to ensure all franchisees are maintaining brand standards and are in compliance with Franchise Agreements
Partners with the Training department to assist franchisees to achieve at least one certified training unit
Partners with the Marketing department to ensure franchisees have all the tools to help build their business and items to support the company marketing initiative
Establishes plans to visit franchise stores daily/weekly that involves setting priorities, managing details, carrying out effective coaching visits and providing recognition
Drives customer-focused culture by following up with franchisees to ensure they are resolving serious customer issues and training franchisees to meet or exceed customer service standards
Coaches, drives excellence, recognizes and holds franchisees accountable around core operational procedures through the use of the OSM, Schoox, Systems checklists, and KBE’s
Ensures that food safety standards are met in each unit supervised through direct observation and follow-up on food safety audit results
Ensures that Franchise management teams are properly trained through Servsafe, TAPS, or State approved equivalence
Ensures that restaurant level plans and marketing initiatives are in place and being implemented
Responsible for helping the Franchisee execute local store marketing plans to drive year over year sales growth
Analyzes weekly reports and P&Ls on a continual basis and coaches' franchisees to take specific corrective action to meet or achieve margin and sales growth targets
Conducts annual and quarterly business reviews with franchisees to build their capability to identify and drive tactics to close performance gaps
Ensures that each store is within compliance of Federal/State/Local requirements
Shares best demonstrated practices with their team and across the system
Qualification
Required
College degree preferred and Servsafe Certification required
Minimum of three years' experience as a General Manager
Minimum two years' multi-unit management experience
Proficient level knowledge of Microsoft Office software applications
Must be willing to travel 70% of the time between assigned restaurants and meetings
Demonstrates the Krystal Core Values while supporting high performing Restaurant General Managers with training, retaining and recognizing A+ talent utilizing Krystal's tools and processes
Executes the Performance Management process consistently to ensure franchisees are set up for success and held accountable
Partners with Operations Services and Franchise Administration to ensure all franchisees are maintaining brand standards and are in compliance with Franchise Agreements
Partners with the Training department to assist franchisees to achieve at least one certified training unit
Partners with the Marketing department to ensure franchisees have all the tools to help build their business and items to support the company marketing initiative
Establishes plans to visit franchise stores daily/weekly that involves setting priorities, managing details, carrying out effective coaching visits and providing recognition
Drives customer-focused culture by following up with franchisees to ensure they are resolving serious customer issues and training franchisees to meet or exceed customer service standards
Coaches, drives excellence, recognizes and holds franchisees accountable around core operational procedures through the use of the OSM, Schoox, Systems checklists, and KBE's
Ensures that food safety standards are met in each unit supervised through direct observation and follow-up on food safety audit results
Ensures that Franchise management teams are properly trained through Servsafe, TAPS, or State approved equivalence
Ensures that restaurant level plans and marketing initiatives are in place and being implemented
Responsible for helping the Franchisee execute local store marketing plans to drive year over year sales growth
Analyzes weekly reports and P&Ls on a continual basis and coaches' franchisees to take specific corrective action to meet or achieve margin and sales growth targets
Conducts annual and quarterly business reviews with franchisees to build their capability to identify and drive tactics to close performance gaps
Ensures that each store is within compliance of Federal/State/Local requirements
Shares best demonstrated practices with their team and across the system
Accomplishes goals through establishing priorities and organizing own workload to meet deadlines in a timely fashion
Establishes, monitors, and improves communication channels that foster open communications, upward, downward, and among peers
Is aware of current franchise bench and staffing levels
Influences events to achieve or exceed goals
Considers options and alternative courses of action to make rational and realistic decisions in a timely manner
Company
SPB Hospitality
SPB Hospitality is an industry operator and franchisor of steakhouses, pizza and craft brewery restaurants.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-04-27Acquired
Leadership Team
Casey Terrell
Chief Marketing Officer
Stan Frankenthaler
Chief Officer Food. Beverage, Brewing and Supply
Company data provided by crunchbase