Andersen · 12 hours ago
Manager - Information Technology
Andersen is a leading firm in Tax, Valuation, and Business Advisory services. They are seeking a Support Manager, Technology to oversee technical support and service operations, manage Technology staff, and ensure efficient IT systems and support for the organization.
Financial Services
Responsibilities
Assists in the daily management of Technology staff with both local office duties and Firmwide processes
Works directly with upper Technology management to support the Firm
Provides constructive and timely performance evaluations
Handles discipline of employees in accordance with company policy
Analyzes software and hardware needs for the organization
Oversees and facilitates installing and maintaining IT systems, hardware, and software
Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization
Facilitates and oversees the technical support and helpdesk roles, ensuring practical and helpful support is provided to end users
Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization's systems and operations
Coordinates and schedules large-scale software and hardware installations and updates
Ensures IT-related projects and tasks are completed within specifications, on time, and within budget
Performs other duties as assigned
Responsible for the daily technology-related operations in the assigned offices
Some travel required
Currently, all Technology staff and management are required to be in the office no less than 3 days a week (subject to changing environments and requirements)
This position may require overtime, including evenings and weekends, as needed. Overtime work will be compensated in accordance with applicable labor laws
Qualification
Required
Bachelor's degree required
At least five years of related experience with at least one to two years in a supervisory role preferred
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Thorough understanding of technology, software, and hardware
Proficient with Microsoft Office Suite or related software
Proficient with or able to quickly learn the software and applications used in the organization and the industry
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
Applicants must be currently authorized to work in the United States on a full-time basis
Preferred
At least one to two years in a supervisory role preferred
Benefits
Medical, dental, vision, and basic life insurance coverage
401(k) plan
200 hours of paid time off annually
Twelve paid holidays each calendar year
Company
Andersen
Andersen is the founding member of Andersen Global, an international association of legally separate, independent member firms with more than 50,000 professionals worldwide, over 3,000 global partners, and a presence in over 1,000 locations in more than 180 countries worldwide.