Mechanics Bank · 15 hours ago
Area Operations Manager
Berkeley, California
Full-time
Onsite
Senior Level
$85K/yr - $130K/yr
7+ years expMechanics Bank is currently searching for an Area Operations Manager to join our team at our Berkeley North Branch. The Area Operations Manager is responsible for the Retail Branches within a defined area, overseeing operations staff, managing risk, and ensuring compliance while fostering a high performance culture.
BankingFinancial ServicesWealth Management
Responsibilities
Manages a Retail Branch office and defined operations area. Responsible for the overall performance of operational and service goals. Implements strategies to manage risk, develops employees and provides exemplary customer service. Drives team performance through huddles, meetings, coaching, direction and leading by example. Personally performs operational tasks according to policies and procedures. Provides approvals for high-risk transactions and for operational exceptions with the area
Manages and provides leadership to branch supervisors and employees, and branch management within the operations area. Leads daily huddles and regular branch and area meetings. Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions. Ensures members of branch management achieve superior results in human resource management, including hiring and performance management results within the area. Leads members of branch management to coach and develop the employees in their area
Performs on site and remote periodic inspection of branch operational tasks. Provides review and approval of periodic branch certifications, reports and other operational tasks. Ongoing monitoring of Retail Operations reporting for all branches within the area. Regularly visits the branches to observe branch performance, complete operational task review and coach the operations staff
Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty
Manages FTE for defined area. Works with local management to redeploy staffing resources for maximum FTE efficiency and positive customer experience. May manage and directly schedule the Universal Utility Banker
Supports Operations Managers in the execution of Retail’s operational soundness strategy. Serves as a subject matter expert in the review of Retail policies and procedures in PolicyTech
Ensures operations staff supports production targets through ethical sales referrals. Is an advocate for the entire business and supports internal production campaigns
Executes on Retail community reinvestment strategy. Ensures active community participation and leadership, including CRA activities in communities served by the area
Qualification
Required
High School Diploma or GED required
Minimum of 7 years of banking experience with an emphasis in operations required
Minimum of 3 years of leadership experience required
Knowledge of State and Federal banking regulations pertinent to Retail operations
Leadership ability to supervise and direct subordinate employees, and to provide coaching and development
Skilled in dealing with customer issues in challenging situations
Attention to detail and accuracy to mitigate risk
Excellent organizational skills to direct workflow, balance assignments, and provide consistent scheduling to ensure complete office coverage
Thorough knowledge of Retail office operations, including complex transactions, Bank policy and procedures, and Risk Management policies
Ability to assess Retail branches within the area for actions to increase production, improve efficiency, reduce risk and to improve operating quality
Ability to communicate effectively with customers, team members and all levels of management
Ability to motivate employees to provide excellent customer service, demonstrate initiative, and maintain operational soundness
Preferred
Bachelor's degree preferred or equivalent combination of education and experience
Notary license preferred
Approximately 10 - 20% travel is required
Benefits
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Company
Mechanics Bank
Mechanics Bank is a full service community bank that offers a wide range of financial services.
Founded in 1905Richmond, California, USA
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-09-01Acquired
2003-01-10IPO
Leadership Team
E
Edward Downer
Chairman Emeritus
Recent News
2025-10-17
Business Wire
2025-10-17
Company data provided by crunchbase