Merlin Entertainments · 20 hours ago
Resort Operations Host - Zone 3 Experiences
Winter Haven, FL
Part-time
Onsite
New Grad, Entry Level
$14/hr - $14/hrMerlin Entertainments is a company focused on creating magical experiences for guests, and they are seeking a Resort Operations Host to bring fun and smiles to every visitor. In this role, you will support daily operations across various zones in the resort, ensuring outstanding guest service and engagement.
Digital EntertainmentLeisureMedia and EntertainmentTourism
Responsibilities
Work across multiple zones throughout the resort, supporting daily operations and delivering outstanding guest service
Welcome guests at entrances, scan tickets, manage admissions, and keep guest flow smooth and stress-free
Assist guests with retail purchases, handle transactions, restock merchandise, and spot upselling opportunities
Support shows, educational programs, and hands-on building experiences by preparing venues and engaging guests
Perform opening and closing procedures according to operational guidelines
Partner with leadership to help resolve resort-wide guest questions or concerns
Jump into different roles as needed—flexibility and teamwork are key to creating amazing guest experiences!
Follow and support all health & safety procedures to keep guests and teammates safe
Respond calmly and professionally to incidents or accidents and suggest safety improvements
Thrive in fast-paced, high-energy environments with noise, crowds, and occasional challenges
Stay focused under pressure, including during ride delays or guest concerns, to ensure safe and positive operations
Work indoors, outdoors, and in enclosed spaces with changing temperatures
Exposure to wet, humid conditions and possible food allergens
Regular standing, walking, and moving throughout the resort
Visual and hearing ability to read instructions, follow procedures, and communicate clearly with guests and team members
Qualification
Required
Work across multiple zones throughout the resort, supporting daily operations and delivering outstanding guest service
Welcome guests at entrances, scan tickets, manage admissions, and keep guest flow smooth and stress-free
Assist guests with retail purchases, handle transactions, restock merchandise, and spot upselling opportunities
Support shows, educational programs, and hands-on building experiences by preparing venues and engaging guests
Perform opening and closing procedures according to operational guidelines
Partner with leadership to help resolve resort-wide guest questions or concerns
Jump into different roles as needed—flexibility and teamwork are key to creating amazing guest experiences!
Follow and support all health & safety procedures to keep guests and teammates safe
Respond calmly and professionally to incidents or accidents and suggest safety improvements
Thrive in fast-paced, high-energy environments with noise, crowds, and occasional challenges
Stay focused under pressure, including during ride delays or guest concerns, to ensure safe and positive operations
Work indoors, outdoors, and in enclosed spaces with changing temperatures
Exposure to wet, humid conditions and possible food allergens
Regular standing, walking, and moving throughout the resort
Visual and hearing ability to read instructions, follow procedures, and communicate clearly with guests and team members
Friendly, confident communicator who loves working with people
Strong teamwork and collaboration skills
Flexible availability—including evenings, weekends, and holidays—to support park operations
Preferred
Guest-facing experience preferred (theme park, attractions, retail, hospitality, etc.)
Basic math and computer skills preferred
Company
Merlin Entertainments
Merlin Entertainments is the largest European entertainments company operating in Europe. It is a sub-organization of Blackstone Group.
Founded in 1999
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
CVC Capital Partners
2019-06-28Acquired
2013-11-13IPO
2010-06-24Private Equity
Leadership Team
Fiona Eastwood
Chief Executive Officer
Graeme Johnson
Global VP, People & Culture
Recent News
The Orlando Sentinel
2025-11-27
Company data provided by crunchbase