Cvent · 19 hours ago
Customer Success Manager, Digital Events
McLean, VA
Full-time
Onsite
Entry, Mid Level
2+ years expCvent is a leading meetings, events, and hospitality technology provider, and they are seeking a Customer Success Manager to support their event management solutions. The role involves overseeing global and Fortune 500 client accounts, driving product adoption, and improving client relationships through strategic consulting.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Global and/or Fortune 500 level client account oversight and ownership
Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales
Monitor user adoption and system usage, recommend strategies to increase usage/adoption
Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption
Monitor user compliance and recommend strategies to increase usage/compliance
Conduct strategic business reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives
Contribute towards new account implementation or guided on-boarding as the primary strategic account owner
Produce client deliverables such as communications plans, SOP’s, strategic account plans, etc
Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services and Marketing
Design, coordinate and in some cases conduct user training programs
Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing
Demonstrate detailed product knowledge and gather client requirements for future product releases
Document, route and track feature requests, and provide client with progress updates
Contribute towards internal departmental process documentation
Demonstrate detailed product knowledge and gather client requirements for future product releases
Support sales related activities and demonstrations when SMM features or functionality is of interest
Qualification
Required
Bachelor's degree or equivalent professional industry working experience strongly preferred. Advanced degree a plus
2+ years of work experience in a Customer Success role
Experience working in Fortune 500 corporation, travel, hospitality, software or other high-tech industry a plus
Excel at developing client relationships
Ability to work independently and manage multiple projects simultaneously
Ability to communicate effectively with clients and internal team members
Proficiency with Microsoft Word, Excel, PowerPoint and Outlook
Ability to travel up to 15%
Preferably based at our Headquarters office in McLean, VA or if remote, in the United States
Preferred
Prior use of online registration and booking tools preferred
Prior use of products such as Salesforce.com and WebEx a plus
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
Recent News
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