CTC · 2 days ago
ATM Field Service Technician
Jackson, MS, US
Full-time
Onsite
New Grad, Entry Level
0+ years expCTC is a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. They are seeking an ATM Field Service Technician to perform maintenance, repairs, and diagnostics on ATMs, ensuring customer issues are resolved according to service level agreements.
AnalyticsConsultingProduct ResearchTraining
Responsibilities
Perform minor maintenance, repairs, and component replacement at the module level
Maintains parts inventory and related records
Provides status reports throughout the service repair
Diagnose problems based on the information provided in the call and through the error logs on the ATM
Responsible for ownership of customer issues until resolution according to SLA agreements
Practices security safety procedures when working with ATM's and or within financial institution
Complete specific Training and certifications
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Qualification
Required
High School Diploma or equivalent
0-1 years of related experience
Reliable transportation
A smart phone to receive work orders on and access support documentation. Android or iPhone
Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
Must have a high level of personal integrity and work well with minimal supervision
Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge
Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure
Preferred
Mechanical/hands on work experience
Company
CTC
CTC engages in cross-disciplinary business activities that respond to the research, scientific, technological, creative and educational needs of the leather, leather goods, footwear, apparel and textile industries.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase