Capgemini · 2 days ago
Conversational AI Developer
Atlanta, GA
Full-time
Onsite
Entry Level
$65K/yr - $159K/yr
1+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking a Conversational AI Developer responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems while optimizing customer satisfaction and ensuring compliance with accessibility standards.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS
Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist
Optimize IVR flows to improve customer satisfaction and reduce call handling time
Integrate IVR systems with other Contact Center components, such as CRM and telephony systems
Ensure IVR systems are compliant with accessibility standards and Google's guidelines
Experience driving conversational bots for various channels (web, voice, etc.) projects
Experience in user-centric conversation experiences involving chat, text, or voice
Experience in Tel domain and processes
Strong understanding of sentiment analysis, Intent classification, and dialog flows
Good Communication
Qualification
Required
Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS
Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist
Optimize IVR flows to improve customer satisfaction and reduce call handling time
Integrate IVR systems with other Contact Center components, such as CRM and telephony systems
Ensure IVR systems are compliant with accessibility standards and Google's guidelines
Experience driving conversational bots for various channels (web, voice, etc.) projects
Experience in user-centric conversation experiences involving chat, text, or voice
Experience in Tel domain and processes
Strong understanding of sentiment analysis, Intent classification, and dialog flows
Good Communication
Has more than a year of relevant work experience
Solid understanding of programming concepts, software design and software development principles
Consistently works to direction with minimal supervision, producing accurate and reliable results
Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge
Organises own time to deliver against tasks set by others with a mid term horizon
Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
The French Tech Journal
2026-01-22
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2026-01-20
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