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Integrity · 14 hours ago

Operations Administrator

Uncasville, CT

Full-time

Onsite

New Grad, Entry Level

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. The Operations Administrator will be responsible for processing and triaging incoming mail and documents, coordinating communication between agencies and vendors, and providing administrative support, as well as handling accounts payable tasks.

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Responsibilities

Process and triage all incoming mail and documents, including wage garnishments, child support orders, certified mail, carrier correspondence, and compliance/regulatory notices

Coordinate communication between FFL downline agencies, carriers, and vendors as needed

Respond to routine agent, carrier, and internal inquiries, ensuring accurate information is provided or escalated to the Operations Manager when needed

Provide administrative support including preparing reports, updating agent records, and organizing departmental files

Manage digital and physical file organization, including scanning, indexing, archiving, and preparing documents

Monitor and track operational metrics, performance indicators, and service-level commitments

Support Accounts Payable tasks such as data verification, file maintenance, and document processing

Process vendor invoices and establish new purchase orders with accuracy and timeliness, ensuring proper coding and approvals

Assist with weekly ACH payments and reconciliation of AP accounts

Maintain vendor files, W-9 documentation, and ensure compliance with corporate and regulatory requirements

Communicate with agents and vendors to resolve discrepancies, answer inquiries, and maintain positive relationships

Support month-end closing processes, including accruals and reporting

Qualification

Accounts PayableDocument ProcessingData VerificationFile MaintenanceCommunication Skills

Required