Ministry Brands · 20 hours ago
Director, Relationship Management
United States
Full-time
Remote
Director/Executive
7+ years expMinistry Brands is a leading provider of SaaS operational management systems and digital engagement tools, looking for a Director of Relationship Management to lead their Client Success team. This role focuses on driving product adoption, retention, and satisfaction while implementing strategies that deliver measurable revenue outcomes across the company's portfolio.
Software
Responsibilities
Drive product adoption and utilization for new and existing clients to grow retention and cross product purchases
Develop and execute strategic prioritization of projects for the team
Establish clear time to first value and/or value realization metrics for new clients and commercialization projects
Monitor accounts for risk indicators and implement appropriate intervention strategies where needed
Lead, coach, and develop a high-performing team of Client Success Associates focused on enterprise church and mission/ministry clients Implement performance management frameworks that align team activities with commercial outcomes
Create consistent product adoption methodologies and playbooks
Recruit and retain top talent within the Client Success Associate function
Establish career progression paths and professional development opportunities for team members
Design engagement models across Protestant and Catholic segments and Mission/Ministry organizations
Develop programs that accelerate client time-to-value and improve product adoption
Implement early warning systems to identify at-risk accounts and drive proactive intervention using tools like 6th Sense
Create client health and product utilization tracking models specific to client categorization
Ensure that ARM team is regularly communicating about client facing notifications and sharing content across all departments
Collaborate with Marketing on timely delivery of quality communications which adhere to brand and voice standards
Coordinate with Product Pendo Owner for in product messaging and onboarding initiatives
Partner with Operational Enablement for article and video creation, publishing and content curation
Qualification
Required
7+ years of progressive leadership experience in account management, client success, or related client-facing roles
Bachelor's degree or an equivalent combination of education and experience
Proven track record of driving revenue retention and expansion in a B2B SaaS environment
Experience managing and developing teams
Demonstrated success implementing and optimizing product adoption programs
Data-driven approach to account planning and team performance management
Excellent client relationship skills with ability to understand ministry and non-profit operations needs
Strategic thinking combined with tactical execution capabilities
Understanding of SaaS business models and customer lifecycle management
Empathetic leadership style with appreciation for the unique needs of faith-based organizations
Preferred
Experience supporting faith-based organizations
Benefits
Robust healthcare options
Flexible paid time off
Paid parental leave
Mental health support
Professional development reimbursement
Employee Recognition & Rewards
Company
Ministry Brands
Ministry Brands is a family of Christian software companies across North America
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Insight Partners
2021-12-30Acquired
2017-01-01Series Unknown
2015-10-31Series Unknown
Leadership Team
Chris Bacon
Chief Executive Officer
Recent News
2025-08-08
Company data provided by crunchbase