City of Austin · 14 hours ago
Temporary - Customer Service Representative, Airport Communications
AUS Barbara Jordan Terminal (BJT)
Full-time
Onsite
Entry Level
$23.76/hr - $27.32/hr
2+ years expThe City of Austin is a vibrant community dedicated to shaping one of the nation's most dynamic cities. They are seeking a Temporary Customer Service Representative for the Airport Communications Department to handle customer inquiries, complaints, and billing inquiries while providing accurate information and support for airport operations.
Association
Responsibilities
Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments
Resolves customer issues with one call resolution
Answers customer requests or inquiries concerning services, products, billing, and equipment
Verifies customer account and active services using various databases and software applications
Researches customer account information to explain services, charges, and adjustments
Logs customer complaints, creates service requests, and routes to the appropriate department(s)
Maintains and files all generated service requests
Responds to incoming telephone calls, radio communications, electronic inquiries, and in-person requests regarding airport services, flight information, parking, lost and found, and general airport operations
Provides courteous, accurate, and timely customer service to passengers, tenants, vendors, and the general public
Receives, documents, and routes service requests, complaints, and incident reports in accordance with City and airport procedures
Assists with emergency notifications and follows established airport emergency response protocols
Maintains confidentiality of sensitive information
Performs clerical duties including data entry, record-keeping, and report preparation
Performs related duties as assigned
Work rotating shifts, including nights, weekends, and holidays
Qualification
Required
Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service
Knowledge of billing procedures
Knowledge of good customer relations practices
Skill in oral and written communication
Skill in handling multiple tasks and prioritizing
Skill in using computers and related software
Skill in planning and organizing
Skill in handling conflict and uncertain situations
Ability to work with frequent interruptions and changes in priorities
Ability to establish and maintain effective communication and working relationships with city employees and the public
Must have the ability to read, write, and fluently speak in English
Preferred
One (1) year of customer service, call center, dispatch, or administrative experience
Experience in an airport, transportation, public safety, or government environment
Experience with radio communications or dispatch software
Benefits
Generous leave
Work-life balance programs
Extensive benefits
Retirement Security
Sustainable Transportation Options
Focus on Wellness
Career Growth
Modern Workspaces
Company
City of Austin
An award-winning employer, the City of Austin has a Council-Manager form of government and employs 13.8K employees.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Gardner
Chief Information Security Officer
Noelle Corcoran
Marketing Supervisor
Recent News
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2025-05-26
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