Arizona Commerce Authority · 12 hours ago
Program Coordinator, Small Business Services
Phoenix, Arizona, United States
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
2+ years expThe Arizona Commerce Authority (ACA) is the state's leading economic development organization focused on strengthening Arizona’s economy. The Small Business Program Coordinator is responsible for delivering tailored support to entrepreneurs and small business owners, leading programs that empower them to launch, scale, and thrive while aligning with statewide economic development goals.
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Responsibilities
Serve as a trusted concierge for Arizona’s small business community—responding to inquiries via phone, email, digital inquiries, and in-person with tailored guidance and resources
Provide support, e.g., where to start/get help for business needs, to aspiring entrepreneurs, early-stage founders, and established small businesses navigating startup, compliance, and growth challenges
Represent the ACA at expos, tradeshows, workshops, and community events—both independently and alongside ACA leadership; this will include table representation at the event, along with miscellaneous administrative responsibilities
Maintain and enhance digital tools, our website page, and content that provide 24/7 access to essential start-up and operations information
Research and interpret local, state, and federal regulations to help businesses stay compliant and competitive
Recommend and implement process improvements to streamline service delivery and enhance the stakeholder experience; conduct and analyze stakeholder and partner surveys to inform program development
Constantly explore and propose new systems, tools, or automation strategies to serve small business owners more quickly, efficiently, and at scale
Act as a liaison with key government and community partners, e.g., state corporate commission, licensing partners, to ensure seamless service coordination
Build and maintain a robust network of small business support providers across industries and regions, ensuring continuity of communication, networking efforts, and ensuring information on our website is current and relevant
Stay attuned to the evolving needs, motivations, and barriers facing Arizona’s small business ecosystem
Able to work outside of regular business hours, including some evenings and weekends
Qualification
Required
Associate degree in business, communications, or a related field of study; or an equivalent combination of education and experience
Minimum two (2) years of relevant experience in customer service, administration, and/or responsibility for engaging client service processes
Strong interpersonal and communication skills, with the ability to engage diverse stakeholders and deliver information clearly across multiple formats
Proficiency in Microsoft Office and CRM platforms such as Salesforce
Self-starter with excellent organizational skills, sound judgment, and a solutions-oriented mindset
Able to work outside of regular business hours, including some evenings and weekends
Preferred
Experience supporting small business development, entrepreneurship, or economic development—ideally in a client-facing or advisory capacity
Familiarity of the small business lifecycle, from startup to scale
Spanish fluency and familiarity with AI tools or process automation are a plus
Company
Arizona Commerce Authority
The Arizona Commerce Authority (ACA) is the leading economic development organization with a streamlined mission to grow.
51-200 employees
H1B Sponsorship
Arizona Commerce Authority has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Sandra Watson
President & CEO
Recent News
Morningstar.com
2026-01-07
2025-12-11
Company data provided by crunchbase