1st Source Bank · 13 hours ago
Assistant Banking Center Manager, Fort Wayne Downtown Banking Center, Fort Wayne, IN
Fort Wayne, IN
Full-time
Onsite
Mid Level
3+ years exp1st Source Bank is seeking an Assistant Banking Center Manager to supervise the CSR/CSA team and manage daily operations at the banking center. The role involves ensuring compliance with regulations, overseeing staff, and maintaining effective banking operations.
BankingFinanceFinancial Services
Responsibilities
Leads the CSR/CSA team in accordance with established security safeguards, bank policies and procedures and guidelines
In the absence of the Banking Center Manager, is responsible for overseeing the banking center
Responsible for the supervision and scheduling of assigned staff and exercises the usual authority concerning interviewing, hiring, performance appraisals, discipline, promotions, salary recommendations and terminations
Works with CSR team to help resolve routine procedural and processing issues
Ensures the CSR team meets all established goals
Monitors daily operational activities to ensure that the banking center is operationally sound and the bank’s policies and procedures are being followed by banking center personnel
Administers bank policies, procedures, and regulations to maintain effective banking center operations minimizing risk to the bank
Oversees the daily operational duties (ie., balancing the ATM, vault and end of day work) of the banking center staff
Takes a lead role in educating and coaching the banking center team for changes in operational/compliance policies and routines as they occur
Trains and educates new hires
Conducts meetings with banking center team to ensure they are aware of proper operating procedures and compliance guidelines
Identifies operational deficiencies and recommends solutions to the appropriate colleague
Ensures that security procedures are followed and that Banking Center’s property and equipment are maintained
Works closely with Banking Center Manager, ensuring that policies and procedures are being followed
Helps the Banking Center Manager in supporting and driving sales goals
Completes all month-end operational reporting, recap and reports results to Banking Center Manager
Actively participates in team meetings and leads in bank and community projects
Regular and predictable attendance is an essential requirement of the position
Responsible for the completion of all 1 Source University and compliance training related to the position
Must understand all applicable laws and regulations that apply to the position and complies with the requirements
Performs all other duties as assigned
Qualification
Required
Minimum of three (3) years CSR experience required
Customer service experience required
Balancing vault and ATM experience required
Ability to have crucial conversations with staff
Ability to respond and assist customers with inquiries and/or problem resolution
Customer service and sales oriented
Careful attention to detail and time management
Good verbal and written communication skills
Good PC skills--proficiency in Microsoft Office essential
Highly motivated
Ability to work in a team atmosphere
Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records
Ability to handle multiple tasks in a fast-paced environment
Regular and predictable attendance is an essential requirement of the position
Must understand all applicable laws and regulations that apply to the position and complies with the requirements
Preferred
Four (4) or more years of retail banking experience preferred
Prior supervisory experience preferred
Knowledge of bank policies and procedures
Bachelor's degree preferred
Company
1st Source Bank
1st Source has offered clients a convenient and friendly way to bank for over 150 years.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrea Short
President
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