Sage Hospitality Group · 2 days ago
Front Desk Agent - PM
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expSage Hospitality Group is looking for a dynamic Front Desk Agent for Moxy Denver Cherry Creek. The role involves providing excellent customer service during check-ins and check-outs, managing reservations, and maintaining guest relations in a lively hotel environment.
HospitalityLifestyleReal Estate Investment
Responsibilities
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
Maintains a friendly, cheerful and courteous demeanor at all times
Qualification
Required
High School diploma or equivalent
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
Must be fluent in oral and written English
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
Must be able to read written communiques and monochrome computer screen
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
Free On-Site Covered Parking
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Company
Sage Hospitality Group
Founded in 1984, Sage Hospitality Group is an experiential hospitality company headquartered in Denver, Colorado.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Walter Isenberg
President and CEO
Matt Schwartz
Chief Technology Officer (CTO)
Recent News
Sports Business Journal
2026-01-08
Company data provided by crunchbase