DHL · 16 hours ago
Query Handling Backline Analyst 2
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expDHL is the world's leading delivery and logistics company, dedicated to empowering its employees. The Query Handling Backline Analyst 2 will be responsible for handling customer inquiries and providing solutions to ensure customer satisfaction and retention, while also promoting the company's products and services.
Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management
Responsibilities
The selected candidate will be in charge of research, validates, and processes customer and sales requests for adjustments, corrections, and refunds
Investigate customer disputes (including foreign countries), identifies root cause (if any) and coordinate resolution with appropriate departments
Not all customer disputes are a valid dispute in some instances the person will be required to train the customer on the correct process
Qualification
Required
2-4 years of experience in related areas of responsibilities
Intermediate knowledge of Microsoft Office Works and Excel, SAP & GWEB
Experience with DHL Express' Global SOP
Good written/verbal communication skills with external/internal customers, including peers and executive leaders
Ability to handle complex tasks in a production environment
Excellent customer service skills with the ability to empathize with and prioritize customer needs
Interpersonal skills. Demonstrable conflict resolution skills. Ability to determine customer needs and provide appropriate solutions
Benefits
Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
Company
DHL
DHL provides international express mail services including logistics services ranging from national and international parcel delivery.
10001+ employees
H1B Sponsorship
DHL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$3.4MKey Investors
Catena
2019-12-20Corporate Round· $3.4M
Leadership Team
Ken Lee
CEO, DHL Express Asia Pacific
Malcolm Monteiro
CEO - Asia Pacific
Recent News
2026-01-22
Mexico Business
2026-01-22
London Evening Standard
2026-01-22
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