Swire Coca-Cola, USA · 16 hours ago
Service Support Coordinator
Tempe, AZ
Full-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrSwire Coca-Cola is one of the largest bottlers and distributors of Coca-Cola in North America. The Service Support Coordinator is responsible for coordinating all equipment requests, scheduling work orders, and ensuring efficient routing for equipment installation activities.
Food and BeverageFood ProcessingManufacturingSupply Chain Management
No H1B
Responsibilities
Equipment Order scheduling
Review incoming equipment activity requests timely for accuracy
Create and schedule work orders within 24 hours of receiving the Equipment Move Order (EMO)
Communicate to the appropriate sales representative the scheduled date and time of the submitted EMO
Schedule routes based on crew capacity and skill set, geographical location of customer, and duration needed for each activity and travel time between work orders
Coordinate with Full-Service group relating to Full-Service installs, removals and moves
Ensure each route is scheduled to time and vehicle capacity, ensuring an efficient and full route for each crew
Adjust as needed for approved OT and planned movement capacity requests from local Service Provider
Monitor pending/on hold activities for next action (i.e., email, escalation, cancellation)
Schedule install activities to ensure adequate time for EFC preparation and shipment to service provider locations
Include confirmation of EFC’s ability to meet emergency/special request equipment needs
Include additional shipment needs due to special projects
Make customer readiness calls 72-48 hours prior to scheduled date
Handle rescheduling of incomplete activities as quickly as possible
Coordinate with Sales and/or Service to resolve issues relating to incomplete activity
Monitor and respond to incoming emails and/or calls relating to special requests, projects, or sales support requests
Qualification
Required
High school diploma or GED
Experience in logistic routing and planning
Must be able to work Weekends and Holidays as needed
Microsoft Office including Outlook, Excel, Word, and Map Point
Preferred
SAP CONA experience
Benefits
Health coverage (3 medical options, dental and vision)
Health Savings Accounts w/company match
401(k) Retirement Plan w/company match
FREE virtual primary care, acute care & physical therapy
FREE Employee Assistance Program
FREE Safety Shoes annually for most roles
Seven (7) company paid holidays & 3 paid floating holidays
Paid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave & volunteer time)
Discounted & free product
Tuition reimbursement
Opportunities for career advancement
Company
Swire Coca-Cola, USA
With revenues of $3 billion, Swire Coca-Cola, USA produces, sells and distributes Coca-Cola and other beverages in 13 states across the American West.
Founded in 1816
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Gehring
Chief Operating Officer
Trent D. Bingham
VP, HR Business Partners
Recent News
FoodProcessing.com
2025-12-12
2025-10-17
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