Merchants Bank NA · 1 week ago
Network Voice Support Analyst
Lakeville, MN
Full-time
Onsite
Mid Level
$31/hr - $38/hr
3+ years expMerchants Bank is seeking a Network and Voice Administrator to enhance the reliability and performance of their enterprise network. The role involves administration of network and voice systems, troubleshooting issues, ensuring compliance, and collaborating with vendors and stakeholders.
BankingFinancial Services
Responsibilities
Ensure continuous availability, optimal performance, and security of all network and voice systems
Administer, implement, and maintain network infrastructure, including physical and logical design of SDWAN environment, configuration, upgrades, and integration
Maintain systems according to the Bank’s IT standards for layout, naming conventions, wiring, and configuration across all devices
Provide technical support for network and voice systems, diagnosing and resolving hardware, software, and connectivity issues
Respond to outages and implement corrective actions, including after-hours work as needed
Troubleshoot data and voice circuit issues, analyze network problems (latency, asymmetry, etc.), and recommend corrective solutions
Administer network and voice security systems, perform vulnerability remediation, and ensure compliance with IT standards and regulatory requirements
Create and maintain Fortinet policies (ACLs, zones) and baselines
Maintain accurate documentation of network infrastructure, including diagrams, configuration records, asset inventories, and change logs
Manage and utilize network and voice monitoring tools to proactively identify and address performance issues
Maintain device data in the Bank’s CMDB and generate statistical reports as needed
Collaborate with vendors and service providers for support, planning, procurement, and service reviews
Assist with vendor relationship management related to voice and data functionality
Support the incident response team during network or voice-related events and participate in emergency network outages and repair requests or off-peak implementations to maintain optimum service levels
Cross-train in other IT areas and provide network and voice training to team members to ensure coverage during absences or high demand
Develop a general understanding of banking regulations and Merchants Financial Group operations to support IT functions
Contribute to a supportive and professional workplace through positive interactions and teamwork
Greet internal and external customers in a friendly, outgoing manner to deliver outstanding service
Maintain regular and dependable attendance as an essential job function
Perform additional duties as required by business needs, demonstrating flexibility in assignments
Complete compliance and product knowledge assignments promptly to stay current with organizational standards
Qualification
Required
Three years of experience supporting users and LAN/WAN infrastructure in a large multi-vendor Layer 3 network
Experience with LAN/WAN/SDWAN troubleshooting, including experience with TCP/IP, Ethernet, Fortinet routers and switches, Meraki and Microsoft Teams
Experience analyzing, identifying and resolving network problems independently and within a team environment
Experience using network management tools
Technical knowledge and experience with micro-computer hardware, operating systems and LAN/ WAN administration (Windows end-user and server OS, LINUX, Fortinet)
Good aptitude and a strong interest in information technologies and systems
Exceptional analytical ability to coordinate installations, upgrades, and evaluate operational issues of computer, network and voice systems
Excellent time-management, self-motivation, and communication (both written and verbal) abilities. Requires the ability to plan, develop, document, communicate, and train others to project completion
Ability to work in a self-directed manner. To take a task from start to finish with the ability to make sound decisions and recommendations
Benefits
Health, dental, life, disability and vision insurance
Flexible spending accounts
401(k) and ESOP retirement plans
Bonus plan
Paid time off
Tuition reimbursement
Variety of voluntary supplemental insurance options
Company
Merchants Bank NA
Merchants Bank is a banking firm that offers business financing services in Minnesota and Wisconsin.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sue Savat
CFO
Cindy Adolph
SVP Chief Risk Officer
Company data provided by crunchbase