Computer Support Administrator (CSA) jobs in United States
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DecisionPoint Corporation · 1 week ago

Computer Support Administrator (CSA)

positionScott AFB, IL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

DecisionPoint Corporation is seeking an experienced Computer Support Administrator to join their team in support of the Defensive Cyber Realization, Integration, and Operational Support (DCRIOS) II contract. The role involves providing Tier 1 support for various networks and requires an active TS/SCI clearance along with relevant experience in computer support and customer service skills.

ConsultingInformation ServicesInformation Technology
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Comp. & BenefitsbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS)
Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers
Experience in updating, patching, and troubleshooting Microsoft Windows based systems
Experience loading, configuring, and troubleshooting software applications
Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
Must be self-motivated and able to perform with little to no supervision
Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution
May also need to pull cables to support the installation of new workspaces

Qualification

Active TS/SCI clearanceIAT Level II certificationComputer Support Technician experienceMicrosoft Windows troubleshootingRemedy & ServiceNow experienceCustomer service skillsAsset managementSelf-motivated

Required

Active TS/SCI clearance required
Two (2) or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS
Must have an IAT Level II certification (i.e., Security+)
Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers
Experience in updating, patching, and troubleshooting Microsoft Windows based systems
Experience loading, configuring, and troubleshooting software applications
Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
Must be self-motivated and able to perform with little to no supervision
Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution

Preferred

Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
Experience using the Remedy & ServiceNow Ticketing System
Experience in tracing lines
Experience with Microsoft Windows Active Directory object creation, deletion, and attributes
Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian

Company

DecisionPoint Corporation

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DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB), is an innovation thought leader in the Defense and Federal communities.
dateFounded in 2011
location
Gaithersburg, Maryland, USA
people-size51-200 employees
web-link
https://decisionpointcorp.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Simon S. Lee
President
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