Empower AI · 17 hours ago
Change Management Lead
Andrews AFB, MD
Full-time
Onsite
Senior Level
7+ years expEmpower AI is an AI solutions provider for government agencies, dedicated to enhancing workforce potential through meaningful transformation. The Change Management Lead will oversee the operational change management for the Department of Homeland Security's IT infrastructure, ensuring effective coordination and execution of infrastructure service requests.
Information ServicesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Responsible for planning, technical consulting, scheduling, coordinating, and executing the tasks as required to complete the ISR
Responsible for constant collaboration with several OIT organizations (Network Engineering Team, Network Engineering Team, System Delivery Division (SDD), Information Technology Program Managers (ITPM) and development teams
Responsible for tracking ISRs in accordance with ISR team’s procedures and the USCIS ECN SharePoint site
Assists customer in understanding product configuration; communicates and documents the change process and policies; conducts configuration planning; audits requirements and validates baselines
Develops control processes and policies and ensures control measures are capable of supporting deployment activities to meet business needs
Ensures version controls are in place for software integrity
Interacts directly with all elements of the team to include management
Tracks discrepancies and changes against baselines and manages the change control database
Trains personnel on the proper methodology to maintain a proactive CM program
Provides daily support and direction to staff to change status requirements, deadlines and problems
Overall responsibility for managing the CM team, priority, status, and deliverables
Responsible for the training, staffing, and operational efficiency of the CM team
Ability to meet deadlines and satisfy requirements from other Engineers and Product Management
Communicate effectively and efficiently across all divisions including with the business, technical teams, and leaders
Take technical ownership of tasks and successfully work independently
Performs related duties as assigned
Qualification
Required
BA/BS in information technology or related discipline or equivalent experience
Possess an ITIL 4 Foundations Level Certification (or higher) within 12 months of hire
7-12 Years of experience in enterprise-level IT Service Management (ITSM)
4+ years' team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, ITSM process management, or other relevant experience required
Expertise in integrating technical process workflows within current and future Change Management (CM) automation required
Experience developing written functional documentation and training materials
Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
Demonstrated leadership experience implementing and improving IT processes
Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
Proven ability to work closely with the business community as well as technical resources in a tactful manner
Possesses a Public Trust clearance
Preferred
Certified SCRUM Master (CSM) or equivalent
Possesses a SAFe Agile certification or equivalent
Possesses a CompTIA Security+ certification
Company
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-15Acquired
Leadership Team
Jeff Bohling
Chief Executive Officer
Paul Harrington
Executive Vice President, Chief Growth Officer
Recent News
Morningstar.com
2025-07-24
Company data provided by crunchbase