Idaho State University · 10 hours ago
Student Financial Services Operations Manager (8336)
Pocatello, ID
Full-time
Onsite
Mid, Senior Level
$68K/yr - $72K/yr
3+ years expIdaho State University, established in 1901, is a doctoral research and teaching institution serving over 12,000 students. The Student Financial Services Operations Manager is responsible for managing student accounts, billing, collections, and compliance, ensuring financial accuracy and adherence to university policies and federal regulations regarding student financial aid.
Higher EducationTrainingUniversities
No H1B
Responsibilities
Oversee the day-to-day operations of the Cashiers Office and Collections, ensuring accuracy and compliance with university policies
Proactively look for opportunities to improve processes and promote excellent customer service in Student Financial Services
Ensure timely preparation and delivery of 1098-T Tax forms to students and the IRS
Receive authorizations from 3rd party agencies, government entities, and organizations for tuition payment. Apply authorizations, invoice organizations, and ensure the timely collection of amounts guaranteed by third party sponsors. Reconcile account balances to the amounts reported by outside agencies that administer the programs
Manage and supervise all billing of student charges (tuition, fees, late charges, and charges from other departments)
Build and maintain tuition and fee assessment rules in the ERP system
Regularly review various payment and collections reports to identify trends and propose strategies for improvement
Perform cash audits in the Cashiers Office
Assess monthly late fees and send regular communications to students regarding past due balances
Train end users on the TouchNet payment system and proper payment handling requirements including proper and timely preparation of deposits
Reconcile Barnes & Noble Book Bundle invoices with student charges and ensure timely payment of invoices
Manage the student refund appeals process
Oversee the application of financial aid credits, other credit balances, and the refunding of resultant credit balances on student accounts in accordance with federal refund requirements
Add short-term loan charges to students' accounts
Complete term setup in Banner prior to fee assessment for each semester
Maintain class fees and ensure class fee amounts and detail codes are correct
Qualification
Required
Bachelors degree in Accounting, Finance or related discipline
At least three years of experience performing account reconciliations and other similar accounting functions
At least one year of direct supervisory experience or operational oversight
Demonstrated commitment to providing exceptional customer service, with the ability to lead customer service efforts, and ensure high levels of customer satisfaction
Exceptional interpersonal and communication skills to interact effectively with leadership, faculty, and staff at all organizational levels
Demonstrated ability to manage and prioritize multiple tasks to meet deadlines while maintaining organization and attention to detail
Demonstrated ability to communicate financial information in a concise and professional manner to various stakeholders
Preferred
At least 2 years of progressively responsible experience in higher education
Experience using Ellucian Banner or similar ERP systems
Experience identifying process improvements and effective solutions
Benefits
Comprehensive health, dental, and vision
Life insurance
Disability plan
Employee assistance program (EAP)
Excellent retirement options and company contribution
Generous paid time off/sick leave accrual
Company
Idaho State University
Idaho State University is a Carnegie-classified doctoral research and teaching institution located in Pocatello, Idaho
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.25MKey Investors
AmeriCorps Public AlliesU.S. Department of Commerce
2024-07-30Grant· $0.4M
2024-07-09Grant· $1.55M
2020-02-05Grant· $2.3M
Leadership Team
Sean McBride
Director - Informatics Research Institute
Recent News
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