MGT Insurance · 18 hours ago
Program Manager, Business Operations
San Francisco Bay Area
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $175K/yr
8+ years expMGT Insurance is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance. They are seeking a Program Manager to help scale business operations by managing cross-functional programs and enhancing execution quality.
Customer ServiceService Industry
Responsibilities
Own cross-functional programs end-to-end: define goals, scope, milestones, owners, and timelines—then drive delivery through launch and beyond
Act as the “glue” between Ops, Service, Product, Billing, and Tech, ensuring the work is aligned, unblocked, and moving
Turn messy problems into structured plans: write project briefs, simplify decisions, coordinate stakeholders, and push work forward
Partner closely with Operations and Service teams to identify bottlenecks, improve workflows, and build scalable processes
Support launches by coordinating readiness across teams (process changes, training, internal comms, reporting, issue tracking)
Build simple BI reporting and dashboards to track KPIs, measure program impact, and surface trends (often using spreadsheets + basic analytics tools)
Drive continuous improvement: document processes, refine handoffs, reduce repeat issues, and implement tools/systems that scale
Communicate clearly and consistently: communication is tight, proactive, and structured
Qualification
Required
8+ years in business operations, program management, operations strategy, consulting, or similar roles in fast-paced environments
Proven track record driving cross-functional projects from concept → execution → launch
Strong project management fundamentals (scoping, planning, prioritization, risk mgmt, stakeholder alignment)
Comfortable creating basic BI reporting: KPIs, trends, dashboards, operational metrics, and performance tracking
Excellent communication skills—able to simplify complexity and drive decisions quickly
High ownership mindset: you don't wait for perfect clarity, you create it
Strong judgment and ability to balance speed vs. quality in a startup context
Preferred
Experience supporting Operations and/or Service teams directly
Familiarity with Insurance industry is a big plus
Familiarity with billing workflows, customer experience ops, or internal tooling launches
Experience with BI tools (Looker, Tableau, Power BI) or modern data stacks
Company
MGT Insurance
MGT is the first AI neo-insurer: a modern, full-stack carrier built by experienced industry professionals.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Graham Topol
Co-Founder, Co-CEO
Michael Topol
Co-CEO, Co-Founder
Company data provided by crunchbase