State of South Carolina · 2 hours ago
Administrative Specialist II
Columbia, SC
Full-time
Onsite
Entry Level
1+ years expThe State of South Carolina's Department of Consumer Affairs is dedicated to protecting consumers through advocacy and education. The Administrative Specialist II serves as the first point of contact for customers, providing essential support in handling inquiries, processing complaints, and performing various administrative tasks.
Government
Responsibilities
Answers multi-line switchboard for the Agency. Screens, directs, and refers incoming telephone calls. Maintaining accurate record of visiting customers. Tracking calls for monthly productivity reports
Conducts intake of consumer complaints, including reviewing the submission to determine if additional items are needed, identifying data meeting redaction requirements, scanning documents and accurately keying data. Ensure accurate and timely drafting of correspondence and related referral packages
Perform daily administrative duties such as scanning. Act as backup for entering complaints into the online complaint system. Assist with data review and redaction related to Freedom of Information request (FOIA). Additional responsibilities include maintaining agency security by following established procedures, monitoring the visitor logbook and issuing visitor badges when necessary
Sort, open and distribute mail according to established mail procedures. Responsible for monitoring the divisions document email box and directing emails from external contacts to appropriate person for review
Promote a positive customer service mindset to surpass the expectations of our internal and external clients. Contribute to individual quality and productivity goals by meeting standards focused on fulfillment of organizational turnaround time expectations, accuracy and security. Perform other duties as assigned
Qualification
Required
A high school diploma and work experience that is directly related to the area of employment
A bachelor's degree may be substituted for the related work experience
Excellent communication skills both verbal and written
Exceptional data entry and keyboard experience
Ability to handle multi-line phone and multi-task
Must be extremely adaptable and able to follow a task or directive through, despite unfamiliarity with task at hand
Professional demeanor and attitude including dress, timeliness, and dependability
Must be able to interact with people from diverse backgrounds and deal courteously with the general public and staff
Ability to effectively manage multiple responsibilities and tasks simultaneously, requiring strong organization, prioritization, time management, and focus
Handle high volumes of work, meeting tight deadlines, and smoothly transitioning between different duties
The physical demands for the essential functions of this position include sitting or standing at a desk for extended periods and working on a computer
Preferred
One (1) year of relevant experience
Ability to learn, organize and present written information in a clear, concise and accurate manner
Exceptional attention to detail
Proficiency with Microsoft Outlook, Excel, and Word, as well as hardware devices such as scanners, copiers and fax machines
Ability to exercise judgment and discretion in directing customers to both internal and external contacts
Strong customer service skills
Have a high tolerance for irate customers
Company
State of South Carolina
South Carolina is a southeastern U.S. state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Sella-Villa
Chief Privacy Officer
Mark Rhoden
Chief Financial Officer, Office of Regulatory Staff
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