Fairmont Homes Group · 3 days ago
Guest Services Attendant - Part Time
San Diego, CA, US
Full-time, Part-time
Onsite
New Grad, Entry Level
$17.75/hr - $17.75/hrFairmont Homes Group is a luxurious resort located in San Diego, offering a five-star experience amidst nature. The Guest Services Attendant will assist guests with their luggage and ensure a welcoming presence in the lobby, providing professional and friendly service at all times.
CommercialConstructionResidential
Responsibilities
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
Consistently offer professional, friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest’s room
To ensure the guest is familiar with their room upon arrival i.e. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests
This person will also assist with luggage for arriving and departing guests as needed
The individual will also be responsible for ensuring all guests arriving by vehicle on the front drive or departing from the main building are assisted
This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues
A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing
Qualification
Required
Previous customer related experience an asset
Excellent communication skills and a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must have ability to communicate well both verbally and written
Reading and counting is essential
Must have a valid California license and clean driving record
Excellent communication and guest service skills
Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions
An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is in order to provide a safe environment for themselves and to their coworkers
Preferred
High School graduate or equivalent is preferred
Previous experience a plus
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
Founded in 1966
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase