Veterans in Healthcare · 1 day ago
Administrative Director of Operations, Surgery
Boston, MA
Full-time
Onsite
Director/Executive
$125K/yr - $165K/yr
10+ years expVeterans in Healthcare is seeking an Administrative Director of Operations for their Surgery department at Beth Israel Deaconess Medical Center. The role involves long-range planning, strategic development, and oversight of operational initiatives to enhance service delivery and patient satisfaction.
Health CareMilitary
Responsibilities
Participates in long-range planning and the development of departmental and ambulatory divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions. Appoints, develops, directly supervises and evaluates practice managers and clinical managers in designated areas
Ensures that department activities and records meet the standards of accrediting, regulatory and reimbursement agencies (JCAHO, OSHA, DPH, etc.). Oversees multidisciplinary team building within ambulatory departments/services. Participates in hospital departmental, administrative and medical staff committees, and reports on committee activities
Develops policies and procedures for department/division. Measures success with pertinent and measurable data based on targeted goals, developed using Performance Manager Reports. Collaborates with Human Resources to enhance role definition and standards of practice for front line staff, as well as recruitment
Assists the divisional chief in the identification and coordination of program development work through community based programs, marketing and fundraising opportunities. Incorporates facilitation of additional special projects as assigned
Coordinates recruitment process of clinical and research faculty. Participates in confidential salary planning for faculty and staff. Identifies and acts on issues that affect the delivery of patient care. Quality control and improvement, performance improvement activities, monitoring, reviews, action plans. Oversees patient satisfaction surveys, monitoring and action plans and customer service
Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels. Direct Reports: 4-6 Indirect Reports: 21-50
Has full responsibility for planning, monitoring and managing budgets for multiple departments
Qualification
Required
Bachelor's degree required
More than 10 years related work experience required
5-8 years supervisory/management experience required
8-10 years experience in a clinical health care setting
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas
Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others
Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas
Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas
Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner
Light work: Exerting up to 20 pounds of force frequently to move objects
Preferred
Master's degree in Healthcare Administration or Business preferred
Company
Veterans in Healthcare
Veterans in Healthcare is a comprehensive source of career information and opportunities for military personnel transitioning.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase