Pentera · 11 hours ago
Customer Success Manager - East
Burlington, MA
Full-time
Onsite
Senior Level
5+ years expPentera is a leader in Automated Security Validation, helping businesses safely emulate real-world attacks to uncover vulnerabilities. They are seeking a Customer Success Manager to drive customer value and build strong relationships, ensuring customer satisfaction, retention, and growth while managing strategic accounts.
Cloud SecurityCyber SecurityInformation TechnologyNetwork SecurityPenetration TestingSecuritySoftware
Responsibilities
Serve as the primary advocate and trusted advisor for your portfolio of customers, guiding them through every stage of the Pentera journey
Build and maintain strong relationships with economic buyers, champions, decision makers, and primary operators, ensuring alignment across all key personas
Lead customer onboarding as project manager, driving adoption on defined paths and ensuring time-to-first-value
Own the customer-agreed success plan (in partnership with the Technical Advisor) and confirm value realization through partnership reviews
Proactively monitor customer health, usage, and engagement trends to surface risks early, drive mitigation strategies, and support renewal forecasting
Partner with Sales and Renewals to secure renewal outcomes and support expansion opportunities by surfacing CSQLs
Represent the voice of the customer internally by defining the business impact of feature requests, advocating for prioritization, and collaborating with Product, Support, and Operations teams
Manage escalations with whiteglove communication, ensuring customer expectations are met and exceeded
Maintain accurate contact data, activity records, and license compliance information to support clean execution across all functions
Act as a customer advocate in every interaction, ensuring Pentera delivers a consistent, high-value experience across the lifecycle
Travel as needed to customer sites to reinforce relationships, drive alignment, and deliver strategic value
Qualification
Required
5–8 years of experience in Customer Success, Account Management, or a related role, with a proven record of managing high-value enterprise customers through the full lifecycle
Experience managing global enterprise accounts, with the ability to engage confidently across multiple regions and stakeholders
Background in cybersecurity or SaaS/technology environments, with the technical acumen to lead product demos and adoption sessions
Demonstrated success in influencing renewals and expansions by tying customer objectives to measurable outcomes and validated value
Exceptional communication and presentation skills, able to engage both technical operators and executive decision-makers with credibility and impact
Strong analytical and problem-solving abilities; comfortable assessing customer health, surfacing risk, and driving mitigation strategies
Adept at building success plans, confirming value realization, and aligning internal teams around customer outcomes
Willingness and ability to travel for customer engagements as needed
Bachelor's degree in a relevant field required
Preferred
Advanced degree or MBA is a plus
Company
Pentera
Pentera is the market leader in Automated Security Validation
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$249.5MKey Investors
Evolution Equity PartnersDelta-v CapitalK1 Investment Management
2025-03-12Series D· $60M
2023-06-28Secondary Market
2022-01-11Series C· $150M
Leadership Team
Amitai Ratzon
Chief Executive Officer
Arik Liberzon
Founder & CTO
Recent News
Company data provided by crunchbase