Director, Organizational Change Management jobs in United States
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ServiceNow · 15 hours ago

Director, Organizational Change Management

positionSanta Clara, CA
timeFull-time
remoteHybrid
seniorityDirector/Executive
date7+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Director of Organizational Change Management to lead the people side of transformation for their consultants. The role involves designing change strategies, driving methodology adoption, and building a team to ensure successful transitions in delivery methodologies and tools.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Design Enterprise Change Strategy
Apply Prosci methodology (ADKAR, 3-Phase Process) to assess impact, formulate strategies, develop plans
Conduct change readiness assessments across 1,000+ consultants globally across four geographies
Build stakeholder engagement strategies securing executive sponsorship
Create integrated roadmaps sequencing multiple initiatives
Embed change management into PMO project governance
Drive Methodology & AI Tool Adoption
Lead adoption programs for NOWCreate delivery methodology
Develop change strategies for deploying AI agents and third-party tools (Klarity, Auctor) into consultants day to day operational paterns
Build measurement frameworks tracking ADKAR progress
Identify and address resistance early with targeted interventions
Celebrate wins and amplify success stories
Build & Lead OCM Team
Manage 7-8 professionals: change managers, communications specialists, training developers, analysts
Establish OCM standards, tools, templates, playbooks
Develop team capabilities in Prosci, ServiceNow, AI/ML concepts
Balance workload across concurrent initiatives
Foster collaboration with PMO, Delivery Acceleration, business leaders
Create Communications & Training
Oversee multi-channel campaigns building awareness and engagement
Answer consultant questions: Why change? What’s in it for me? How does this affect my work?
Partner on learning experiences: e-learning, workshops, coaching in alignment with Service Now global learning standards
Develop role-specific enablement materials
Create feedback mechanisms: surveys, focus groups, office hours
Measure Impact
Establish KPIs: adoption rates, proficiency, time-to-competency, satisfaction, methodology adherence
Use Prosci tools to diagnose ADKAR gaps and design interventions
Analyze adoption patterns and identify resistance points
Report to PMO and executives on progress, risks, actions
Conduct post-implementation reviews and capture lessons learned
Enable Leaders & Champions
Equip executive sponsors with tools and coaching
Develop middle managers as change leaders
Build change champion network among influential consultants
Create safe spaces for questions and peer learning
Hold leaders accountable for change behaviors

Qualification

Prosci Change Management CertificationOCM experienceDeep Prosci expertiseManagement consulting backgroundAI/ML adoption experienceServiceNow platform knowledgeStakeholder influenceData-driven measurement approachAdult learning knowledgeChange management software experienceCommunication

Required

Prosci Change Management Certification (Practitioner minimum; Advanced preferred) - REQUIRED
7+ years OCM experience leading enterprise transformations
3+ years managing OCM teams
Deep Prosci expertise: ADKAR, 3-Phase Process, assessments
Track record driving adoption across 1,000+ people
Management consulting background
Strong stakeholder influence skills
Excellent communication and storytelling
Data-driven measurement approach

Preferred

Certified Change Management Professional CCMP certification (ACMP)
AI/ML adoption or digital transformation experience
Adult learning/instructional design knowledge
ServiceNow platform knowledge
Change management software experience

Company

ServiceNow

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ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
dateFounded in 2004
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)

Funding

Current Stage
Public Company
Total Funding
$83.7M
Key Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M

Leadership Team

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Bill McDermott
Chairman and CEO
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Pat Casey
Chief Technology Officer & EVP of DevOps
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Recent News

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Why Stock-Split Stock ServiceNow Slumped in 2025
2026-01-22
The Digital Leash: What dog law teaches us about agentic AI liability | CIO
ServiceNow will embed OpenAI models into its AI Platform
2026-01-22
GlobeNewswire
Software Asset Management Market to Surpass USD 13.03 Billion by 2033 Driven by SaaS Adoption and License Compliance Needs | SNS Insider
2026-01-22
Company data provided by crunchbase