Marsh McLennan · 16 hours ago
Continuous Improvement Specialist
Austin - Lakeline
Full-time
Hybrid
Mid Level
3+ years expMarsh is a global leader in risk, reinsurance, and capital management, and they are seeking a Continuous Improvement Specialist to enhance their insurance operations. The role involves leading process optimization initiatives, analyzing operational metrics, and driving data-based decision-making to improve quality and customer experience.
Financial ServicesProfessional ServicesService Industry
Responsibilities
Analyze end-to-end operations
Map current-state (AS‑IS) processes and identify bottlenecks, waste, and defects
Define target-state (TO‑BE) processes aligned with business goals and regulatory requirements
Lead continuous improvement initiatives
Manage a portfolio of improvement projects, including scope, timelines, and benefits
Apply Lean, Six Sigma, Kaizen, and BPM to diagnose issues and implement solutions
Drive data‑based decision making
Collect and analyze operational metrics (cycle time, SLA, defect rates, NPS/CSAT, cost)
Build dashboards and reports to track performance and sustain improvements
Redesign and automate workflows
Partner with IT, RPA, and digital teams to automate processes and digitize workflows
Ensure redesigned processes meet risk, control, and compliance requirements
Strengthen quality and governance
Establish quality metrics, standard work, and error‑proofing
Conduct audits, reviews, and maintain standard operating procedures (SOPs) for long‑term sustainment
Support change adoption
Lead workshops, training, and communications to drive process adoption
Collaborate with leaders across business, compliance, risk, and IT
Measure impact and value
Define and track benefits such as cost savings, cycle time reduction, and accuracy
Prepare business cases, ROI analyses, and updates for stakeholders
Ensure compliance and risk alignment
Maintain adherence to insurance regulations, privacy standards, and internal controls
Keep documentation current for audit and governance needs
Qualification
Required
Bachelor's degree in Business, Operations, Insurance, Finance, or related field (preferred)
3+ years in insurance operations or process improvement
Strong knowledge of Lean, Six Sigma, or Kaizen; Green/Black Belt strongly preferred
Proficiency in analytics tools (Excel, SQL, Tableau/Power BI)
Familiarity with insurance lifecycle processes and regulatory considerations
Experience influencing stakeholders and supporting change initiatives
Strong problem‑solving, analytical, and communication skills
Ability to manage multiple projects across cross‑functional teams
Preferred
Lean Six Sigma or Kaizen certification
Experience with Robotic Process Automation (RPA) or workflow automation
Knowledge of underwriting, claims, policy admin, or CRM systems
Experience in multi‑channel or contact center operations
Benefits
Professional development, meaningful work, and supportive leadership.
Inclusive, collaborative culture with opportunities to make an impact.
Competitive benefits, rewarding career paths, and strong organizational scale.
Company
Marsh McLennan
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.2B2024-10-30Post Ipo Debt· $7.25B
2024-02-14Post Ipo Debt· $1B
2023-09-06Post Ipo Debt· $1.6B
Leadership Team
Joe Hayes
Senior Vice President, COO Private Client Services
Katherine Brennan
SVP & General Counsel
Recent News
2025-12-01
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2025-10-17
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