Staples Canada · 17 hours ago
Customer Success Team Manager
Framingham, MA, United States
Full-time
Onsite
Entry, Mid Level
2+ years expStaples Canada is a business-to-business company focused on providing exceptional customer service. The Customer Success Team Manager will lead a team of associates, optimizing efficiencies, improving service, and managing escalated customer issues.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Manages a team of CSC associates which includes hiring, coaching, development, training and performance management
Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide
Consistently searches for ways to improve service by proactively seeking feedback from key business partners
Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources
Proactively identifies and anticipates business partner needs, expectations and requirements
Conducts research and manages special projects as necessary
Understanding of the internal landscape, business logic and systems is essential
Participation in ad hoc projects as required by changing business goals and requests from Sales
Overseeing escalated customer issues
Qualification
Required
High School Diploma or GED
Minimum 2+ years of experience in a customer facing role
Exceptional problem solver
Ability to work with cross-functional groups
Strong organizational and time management skills
Ability to think strategically combined with ‘on your feet' thinking
Ability to multi-task
Detail-oriented with a high level of personal accountability
Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload
Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
Preferred
Management experience
Project Management experience
Experience working in sales organization(s), directly with Sales
MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com
Benefits
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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