Mindlance · 8 hours ago
User Experience Designer
United States
Full-time
Remote
Senior Level
7+ years expMindlance is an insurance industry company seeking a Senior Product Designer to lead UX/UI design for AI-powered experiences. This role involves collaborating with various teams to create accessible and compliant designs that enhance customer journeys and agent engagement.
Human Resources
Responsibilities
Lead UX/UI design for AI Suitability Assist, including chatbot UI patterns, conversation flows, and response structure
Own information architecture and conversation mapping for the chatbot (intents, topics, follow-ups, fallback states, escalation paths)
Design end-to-end flows for the Suitability Pre-Sales Sandbox / pre-screen tool
Translate complex suitability and regulatory content into clear, plain-language, actionable user experience
Design and iterate on feedback mechanisms (e.g., response ratings, diagnostic feedback, surveys) to support continuous improvement
Collaborate with product, engineering, compliance, and SMEs to ensure solutions are usable, feasible, and compliant
Apply component-driven design using design system and contribute new patterns as needed
Test, iterate, and refine designs based on pilot feedback, usability findings, and performance data
Support UAT, pilot enhancements, and creation of design documentation for development handoff
Qualification
Required
3–4 years advanced Figma experience (components, variants, design systems at scale)
5–8 years digital web design experience translating UX strategy into component-based UI
2–3 years design experience in CMS-driven environments (content models, templates, authoring constraints)
7+ years UX/product design experience with a user-centric approach
2+ years contributing to design systems, including component creation and governance
Hands-on experience designing chatbot or conversational AI experiences, including conversation flows, intent/IA mapping, and response structure
Strong interaction design and problem-solving skills, especially for complex or regulated workflows
Experience creating customer journey maps, user flows, IA models, conversation maps, and wireframes
Proficiency in high-fidelity UI design with attention to accessibility and clarity
Understanding of UX principles for responsive web and enterprise tools
Ability to collaborate with research and apply insights from qualitative and quantitative feedback
Mastery of Figma and Figma; familiarity with Adobe Creative Suite
Experience designing within platform constraints (CMS, low-code, or enterprise systems)
Experience preparing detailed design specs and interaction notes for engineering handoff
Basic familiarity with HTML, CSS, and front-end development concepts
Working knowledge of Agile product development methodologies (Jira)
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
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