accel bi corporation · 18 hours ago
EHR Helpdesk Analyst
Raleigh, NC
Full-time
Onsite
Entry, Mid Level
$75K/yr - $80K/yr
2+ years expAccel Bi Corporation is seeking an EHR Helpdesk Analyst to provide advanced technical support for the Epic electronic health record (EHR) system across multiple behavioral healthcare facilities. The role involves troubleshooting IT issues, ensuring system reliability, and promoting user satisfaction among clinical and administrative staff.
ConsultingData ManagementDatabaseInformation TechnologyProject ManagementStaffing Agency
Hiring Manager
Supriya Sharma
Responsibilities
Provide support for Epic applications, workflows, access, printing, and integration issues
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)
Assist with Epic user account provisioning, role changes, template assignments, and security access requests
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs)
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support
Maintain documentation, knowledge base articles, and standard operating procedures
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques
Support change management and scheduled downtime communications as needed
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities
Escalate critical issues and downtime events according to established protocols
Qualification
Required
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment
2+ years of experience using ServiceNow or other enterprise ticketing systems
2+ years of hands-on experience with EHR platforms, such as Epic, Cerner, or Allscripts
Strong understanding of clinical workflows and healthcare IT support processes
Preferred
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, Service Desk)
Experience supporting Epic applications such as Ambulatory, Inpatient, ASAP, or HIM
Company
accel bi corporation
At accel bi, we empower organizations to transform their data into measurable business value.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase