Ally · 2 hours ago
Director, Digital Product - CRM
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $190K/yr
7+ years expAlly Financial is a customer-centric, leading digital financial services company. They are seeking a Director of Product to lead the product strategy of their CRM Salesforce, responsible for enhancing business performance and ensuring an optimal customer experience.
AutomotiveFinanceFinancial Services
No H1B
Responsibilities
This individual will be responsible for ensuring an optimal online and/or customer experience for customers, while meeting business partner objectives
The Product Director is responsible for enhancing business performance of product by gathering, documenting, and providing business requirements, system requirement specification reviews, analytics requirements, and user acceptance testing for projects and releases that impact digital properties
Role will include leading a small team of product owners responsible for improving existing processes, and championing new processes, to ensure the delivery of industry leading capabilities - quickly and with high quality - to Ally customers
This role is in charge of planning, budgeting, implementing, and managing costs for the product space
In addition, the Director is in charge of business as usual processes and identifying improvements
This role will work closely with UX, technology and LOB partners
Understand and measure product performance
Understand the Voice of the Customer and champion the customer experience
The role may manage vendor relationships including negotiations and 3rd party supplier management policies
Qualification
Required
7+ years of relevant experience as a Product Owner require
5+ years of relevant experience in the CRM technology space
5+ years of Salesforce experience required with strong expertise with Service Cloud and/or Financial Services Cloud
Preferred
7+ years of experience defining competitive markets requirements and opportunities, and provide ongoing support that ensures the competitiveness of existing products preferred
Prior experience managing teams of at least 5+ people preferred
Experience developing and executing plans, initiatives and communications related to specific products
Bachelor degree in business, marketing, information systems, or a related field preferred
Benefits
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
Company
Ally
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-12-13Post Ipo Debt· $1B
2022-11-07Post Ipo Debt· $750M
2014-04-10IPO
Leadership Team
Russ Hutchinson
Chief Financial Officer
David Holland
Senior Vice President
Recent News
legacy.thefly.com
2026-01-22
2026-01-13
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