Flyover · 18 hours ago
Supervisor, Guest Experience
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$26/hr - $26/hr
2+ years expFlyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The Guest Experience Supervisor will lead and coach a team of Guest Experience Guides to ensure engaging interactions with guests, while promoting a safe and inclusive environment and managing guest flow throughout the attraction.
Leisure
Responsibilities
Coordinate fun, engaging, efficient and safe movement of guests throughout the attraction while delivering impeccable guest experience
Promote and ensure an accessible, respectful and inclusive environment for guests and team members
Lead, support and coach the team of Guest Experience Guides
Supervise the attraction from the front of the house with hands on attitude
Contribute to building a respectful environment where safety comes first
Anticipate and actively respond to guest needs to elevate guest experience and hospitality at Flyover Chicago
Be proficient user of ticketing system and ensure all sales transactions (FIT’s, groups, pre-paid voucher, ticket, retail) are processed efficiently and accurately ensuring a seamless guest experience
Digest and analyze weekly dashboards and guest experience reports to make business decisions that positively impact operations
Ensure cash is handled accurately according to established cash handling protocol
Participate in the performance management of Guest Experience Guides as necessary
Lead by example to ensure Flyover operating procedures and service standards are consistently maintained by all team members
Manage guest flow capacity and efficient communication with the ride operator to ensure maximum seat occupancy
Gather and effectively communicate daily operational information
Assist with developing and updating Standard Operating Procedures
Accurately answer questions about the Flyover experience and product
Assist Guides, Operators, other Supervisors and team members
Other duties as required
Qualification
Required
Excellent interpersonal and communication skills, in all situations, ranging from guest engagement to team discipline
Outstanding guest service skills
Effective problem solving and critical thinking skills
Ability to lead by example
Efficient and quick problem solving skills
Demonstrate a calm demeanor in a bustling environment
Must be self-motivated and high energy a willingness to take on new challenges
Must demonstrate sound cash-handling skills in a dynamic, fast-paced environment
2+ years' experience in the tourism/hospitality industry
Experience in retail and driving sales
Must be comfortable and engaging when speaking in front of groups
Availability to work a variety of shifts including evenings weekends and holidays
Be comfortable working on your feet for extended periods of time, indoors and outdoors, year round
Preferred
Previous team leadership experience is an asset
Extensive knowledge about Chicago and local area is an asset
Company
Flyover
Discover absolute awe at Flyover.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.1MKey Investors
Pacific Economic Development Canada
2023-04-17Grant· $0.1M
2016-12-28Acquired
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