Department Manager - Soho jobs in United States
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Etro · 21 hours ago

Department Manager - Soho

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$26/hr - $30/hr
date4+ years exp

ETRO is a renowned fashion house that has been defining Italian style since 1968. The Department Manager is responsible for motivating the team to achieve sales results, ensuring an excellent client experience, and supporting the Store Manager in managing the assigned department.

ApparelE-CommerceFashionSales
Hiring Manager
John Minor
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Responsibilities

Achieve individual sales goals and objectives set by the Store Manager
Lead by example, role model the client journey and uphold the client experience at all times
Manage the customer flow to ensure the best possible service and that no client is left unattended
Drive partnership on the selling floor between sales associates, stock associates and operations team
Partner with the SM to host training initiatives within the store
Use morning huddles and weekly meetings to constantly reinforce key elements of the ETRO Experience through role-play, providing tips and discussing opportunities of individual associates
Partner with the Store Manager to drive overall goal expectations throughout store
Resolve client issues as they arise· Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Oversee the full organization of company assets per back of house and front of house guidelines Work on additional projects as directed by management

Qualification

Luxury Retail experienceManagerial experienceClient Service ApproachCommunication skillsOrganizedMarket knowledgeProblem SolvingDetail orientedTeam player

Required

Undergraduate Degree or equivalent experience
4+ years' experience in the luxury sector and knowledge of industry-specific dynamics
5 years Luxury Retail or equivalent
Managerial experience
Excellent Client Service Approach
Excellent communication skills
Problem Solving, organized and detail oriented
Team player with the ability to lead and influence peers
Confident, enthusiastic, and positive
Market and product knowledge/ passion

Company

Etro

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ETRO is an online store that sells men's and women's clothes.
dateFounded in 1968
location
Milan, Lombardia, ITA
people-size51-200 employees
web-link
https://www.etro.com/

Funding

Current Stage
Growth Stage
Total Funding
$81.99M
2025-12-19Secondary Market· $81.99M
2021-07-18Acquired

Leadership Team

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Fabrizio Cardinali
CEO
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Recent News

Korea Herald
Luxury house Etro reshapes ownership to accelerate global expansion
2025-12-25
MarketScreener
Etro founding family exits group as new investors including Turkey's RAMS Global join
2025-12-19
WWD
Etro Has New Investors, Founding Family Exits
2025-12-18
Company data provided by crunchbase