Wilson Sonsini Goodrich & Rosati · 15 hours ago
Senior Manager, Client Service Teams
LA Metro Area
Full-time
Hybrid
Senior Level
7+ years expWilson Sonsini Goodrich & Rosati is a premier legal advisor to technology, life sciences, and growth enterprises worldwide. The Senior Client Service Manager will enhance client service excellence by supporting Client Service and Client Feedback programs and collaborating with various teams to develop impactful strategies for client engagement.
FinanceFinTechIntellectual PropertyLegalPrivacy
Hiring Manager
Shunte Hindiyeh
Responsibilities
Lead and manage select clients, including development of client plans, setting engagement and revenue goals, and tracking progress across service lines
Act as a connector across internal teams and client stakeholders to ensure seamless delivery of the Firm's capabilities
Analyze market and client research to identify opportunities from emerging trends, challenges, and legal needs within the various growth sectors
Map key decision-makers and influencers within target client organizations and support relationship development strategies with internal client teams
Build and maintain a strong personal network of senior-level client contacts to advance the Firm's positioning and objectives
Monitor client satisfaction and ensure ongoing alignment between client needs and Firm offerings
Work closely with the Events team to identify, evaluate, and coordinate firm participation in relevant conferences, panels, sponsorships, and networking
Track and report on metrics, client engagement activities, and revenue performance against plan, providing insights and recommendations for improvement
Champion knowledge-sharing initiatives within the firm related to CSP clients and sector trends, supporting training, client debriefs, and internal updates
Contribute to special projects and strategic initiatives as directed by various leadership stakeholders
Utilize the firm’s Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams
Supports the firm’s value reporting strategy in partnership with Finance, Innovation, and other administrative departments at the firm
Advises on improvements to team operational processes to increase efficiency and enhance internal client service
Qualification
Required
7+ years of experience in related field, preferably in a law firm or professional services environment
Bachelor's degree required
Strong customer service ethic
Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts
Exemplary communication skills, both verbal and written
Extremely detail-oriented, with superior proofreading and fact-checking skills
Strong project management skills with the ability to manage multiple priorities/deadlines and stay productive in a fast-paced environment
Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel
Aptitude for learning new software, systems, databases, and procedures quickly
Ability to work both independently and collaboratively in hybrid team environments
Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy
Ability to travel and attend key events and meetings on occasion
Company
Wilson Sonsini Goodrich & Rosati
Wilson Sonsini Goodrich & Rosati provides legal services for technology, life sciences, and other growth enterprises.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ariel C. Green Anaba
Partner
Benjamin Capps
Partner
Recent News
alleywatch.com
2026-01-20
Crunchbase News
2026-01-06
Company data provided by crunchbase