Service Desk Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Meriplex · 10 hours ago

Service Desk Technician

positionDenver, CO
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$24.04/hr - $31.25/hr

Meriplex is an IT services company seeking a Service Desk Technician to support their clients. This role involves resolving Level 1 end-user issues, providing technical support, and ensuring a positive customer experience while working within a fast-paced environment.

Information Technology

Responsibilities

Be the first point of contact for end users, delivering friendly, professional, and timely support
Troubleshoot common desktop, OS, email, printing, and connectivity issues
Support customer-specific applications using documented procedures
Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
Navigate Active Directory to create, modify, and disable user accounts and groups
Provide basic Microsoft 365 and Azure support
Perform first-level triage for virtual server and system issues
Accurately document work and manage tickets using established workflows
Follow SOPs while knowing when to escalate issues appropriately
Build trust with end users by setting clear expectations and following through

Qualification

Technical foundationMicrosoft 365Active DirectoryTCP/IPNetworking fundamentalsCommand line troubleshootingA+ certificationNetwork+ certificationServer+ certificationCustomer serviceTicket managementITIL familiarityWritten communicationVerbal communication

Required

Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
Solid Tier 1 / Tier 1.5 technical foundation
Basic understanding of Microsoft 365
Basic understanding of Active Directory
Basic understanding of TCP/IP and networking fundamentals
Basic understanding of command line and OS troubleshooting
Ability to communicate effectively with both technical and non-technical users
Comfortable working in a ticket-driven environment and managing priorities
Team-oriented, dependable, and respectful in all interactions

Preferred

Prior MSP or service desk experience (highly encouraged)
A+, Network+, and/or Server+ certifications
Basic Microsoft 365 or Azure certifications
Familiarity with ITIL concepts
Strong written and verbal communication skills

Company

Meriplex

twittertwitter
company-logo
Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider for the mid-enterprise market.
dateFounded in 2001
location
Houston, Texas, USA
people-size501-1000 employees
web-link
http://www.meriplex.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Clairvest Group
2022-07-18Acquired
2018-10-03Private Equity

Leadership Team

leader-logo
Mike McWilliams
SVP, Healthcare Practice
linkedin
A
Aaron Biehl
VP of National Account Management and vCIO
linkedin

Recent News

Verma Systems, Louisiana-based MSP, Gets Acquired by Meriplex
2024-03-07
menafn
Cisco Unified Communications Reseller Market Size, Growth ...
2023-12-26
CRN
Meriplex’s Neil Medwed On Acquistion Strategy: It’s About ...
2023-12-26
Company data provided by crunchbase