WTW · 14 hours ago
Director, GBS Transformation & AI Enablement
Southfield, MI
Full-time
Onsite
Director/Executive
$160K/yr - $190K/yr
15+ years expWTW is seeking an executive to lead enterprise-wide GBS transformation through the integration of Global Process Ownership, Service Management and AI-driven innovations. The role involves developing a multi-year transformation roadmap, establishing governance models, and driving operational excellence through AI and automation.
ConsultingInformation TechnologyInsuranceMedicalService Industry
No H1B
Responsibilities
Develop and execute a multi-year transformation roadmap that aligns enterprise priorities with GBS, GPO, Service Management and AI capabilities
Establish a unified process governance model to ensure end-to-end process ownership, performance measurement, and continuous improvement
Partner with executive leadership to embed AI and automation as foundational enablers of business agility and decision intelligence
Lead the design and optimization of GBS delivery models, ensuring integration of global and regional processes across Finance and HR GBS operations
Champion standardization and digitization of processes while balancing flexibility for local market needs
Drive operational excellence through metrics-based management, process mining, and analytics
Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and data-driven insight
Collaborate with technology and data teams to ensure responsible AI governance, model training, and value realization
Lead organizational capability-building for AI adoption, change management, and digital fluency
Serve as the executive sponsor for transformation initiatives, ensuring alignment, funding, and stakeholder engagement
Embed a culture of innovation, agility, and accountability across business units and service centers
Partner with HR and communications to drive change management and workforce transformation initiatives
Qualification
Required
Bachelor's degree required
15+ years of progressive leadership experience across GBS, shared services, transformation, or process excellence in a global enterprise
Proven track record of leading enterprise-wide transformation programs with measurable impact
Experience implementing AI, automation, or advanced analytics in business operations
Deep expertise in end-to-end process design and ownership (GPO model)
Strategic thinker with strong operational and financial acumen
Exceptional stakeholder management and influencing skills across global and matrixed organizations
Strong change leadership and people development capabilities
Demonstrated success in building cross-functional partnerships that drive innovation and performance
Preferred
MBA or advanced degree
Benefits
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
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