Delano Miami Beach · 15 hours ago
Director of Membership Relations
Miami Beach, FL
Full-time
Hybrid
Director/ExecutiveDelano Miami Beach is set to reopen in early 2026, aiming to blend historic charm with contemporary luxury. The Director of Membership Relations will be responsible for enhancing the member experience through personalized service, managing member relationships, and coordinating benefits and events.
Hospitality
Responsibilities
Serve as the key in-person touchpoint for members, offering warm recognition, intuitive assistance, and high touch support across all communication channels
Conduct sales meetings, tours, and orientations for both prospective and newly approved members, presenting the Delano Members Club experience with warmth, clarity, and confidence
Ensure members receive all benefits associated with their membership, coordinating closely with hotel and internal teams to fulfill inclusions such as stays, access, and curated experiences
Manage the distribution, submission, and follow-up membership applications, ensuring a timely, polished, and responsive experience for prospective members
Manage ongoing relationships with the Membership Committee, ensuring clear communication, timely follow-up, and alignment with committee expectations, on an interim basis as needed
Maintain, update, and report on key membership data, including active member lists, demographics, prospect funnel status, and CRM records related to member preferences, interactions, and engagement
Support member events through setup, guest flow, onsite hosting, RSVP and check-in coordination, post-event feedback, collection, and CRM tracking of participation and engagement
Facilitate reciprocal club arrangements, managing both inbound partner club visits and outbound requests from Delano members
Provide lateral support across the membership team as needed in the spirit of exceptional hospitality
We recognize we are in the hospitality industry and that may require us to provide lateral service
We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service
Qualification
Required
Prior experience in hospitality, luxury retail, private clubs, guest relations, concierge services, or a comparable member-facing environment
Exceptional interpersonal and communication skills, with a natural ability to build rapport quickly
Warm, welcoming presence combined with a strong emotional intelligence and situational awareness
Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously
Ability to maintain discretion, confidentiality, and professionalism in all interactions
Tech-savvy and comfortable using CRM systems, email platforms, and internal communication tools
Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
Maintain positive and productive working relationships with other team members and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
Must have excellent communication skills and be able to read, write, speak and understand English
Must be able to work inside and outside at all times of the year as needed, based upon business volumes
Company
Delano Miami Beach
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase