Freshworks · 16 hours ago
Senior Manager, Employee Experience and Content Strategy
San Mateo, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$159K/yr - $197K/yr
8+ years expFreshworks is a company focused on building uncomplicated service software that enhances customer and employee experiences. The Senior Manager, Employee Experience and Content Strategy will be responsible for creating cohesive content strategies, managing editorial calendars, and leveraging AI tools to optimize content creation while championing the brand's internal voice.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Be a strategic content architect
You don’t just write, but you tell cohesive stories across channels and build systems that make great content possible
You don’t like bland or boring. You’re a writer, designer and video editor who creates multi-modal and vibrant content to bring stories to life with your channel-first mindset
You under and create trends to create content that inspires, delights and sticks
Be a systems thinker
You help plan, manage and optimize our editorial and experience calendars that bring our EVP to life
You design and implement AI and automation workflows that create content companions and enable a culture of communicators
Leverage generative AI tools to assist content contributors in drafting, summarizing, and optimizing content, while enforcing strict quality and tone-of-voice guardrails
Establish and track quantitative and qualitative metrics demonstrating the value of our work on the company strategy, and build reports and dashboards to highlight the impact
Be a brand champion
Conceptualize, build and maintain a unique internal visual brand and voice across all internal channels
Collaborate with the Brand and Design teams to ensure internal storytelling, look and feel all align with our global brand and topics
Qualification
Required
8+ years in content management, internal communications, employee experience, social media, corporate communications, or related fields such as marketing, program management, or community management
Proven experience using intranets and employee engagement platforms (Staffbase or similar), including basic configuration, governance, and analytics
Experience and excitement about social media and content creator culture
Expertise in design and using design and editing software like Canva, Adobe Illustrator and Photoshop
Experience building and managing workflows and content using AI
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-19
2026-01-17
womenentrepreneursreview.com
2026-01-11
Company data provided by crunchbase