Avaya · 21 hours ago
SLED Named Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expAvaya is an enterprise software leader that helps large organizations and government agencies create lasting connections. They are seeking a SLED Named Account Manager to drive the adoption of their CCaaS and AI-driven customer experience solutions, acting as a trusted advisor and leading strategic discussions with customers.
Cloud ComputingElectronicsInformation ServicesInformation TechnologySmall and Medium BusinessesSoftwareTelecommunicationsWireless
No H1B
Responsibilities
Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions
Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions
Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging)
Participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP)
Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages
Qualification
Required
8+ years of successful SLED sales experience with a strong preference for expertise in CCaaS/UCaaS/CX
A demonstrated history of hitting and exceeding sales targets
Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences
Travel as required to achieve monthly, quarterly and annual sales plans
Bachelor degree or equivalent experience
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Preferred
Master Degree is preferred
Company
Avaya
Avaya provides business communications and collaboration systems, applications, and services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$700M2022-06-27Post Ipo Debt· $600M
2018-01-17IPO
2002-12-24Series Unknown· $100M
Leadership Team
Eric Rossman
VP Partners and Alliances
John Graybill
Director of Product Management
Recent News
2026-01-16
2026-01-12
Company data provided by crunchbase