Supio · 8 hours ago
VP, Corporate Communication
San Francisco, CA
Full-time
Hybrid
Director/Executive
10+ years expSupio is seeking a VP of Customer Communications & Marketing to own the strategy and execution of all customer-facing communications and post-sale marketing. This role involves defining communication strategies, building scalable programs for customer retention, and collaborating with various teams to ensure customer satisfaction and advocacy.
Artificial Intelligence (AI)MarketingSoftware Engineering
Responsibilities
Own the end-to-end customer communications and customer marketing strategy, from onboarding through renewal and advocacy
Define and manage all customer-facing communication channels, including lifecycle email, in-app messaging, product announcements, customer newsletters, webinars, and events
Partner closely with Customer Success to support adoption, retention, renewals, and expansion through targeted, timely communications
Build and scale customer advocacy programs, including case studies, testimonials, references, reviews, and customer communities
Collaborate with Product and Product Marketing to translate roadmap updates and product value into clear, customer-centric messaging
Establish customer segmentation and lifecycle frameworks to ensure communications are relevant, personalized, and impactful
Drive measurable revenue impact by supporting upsell, cross-sell, and renewal motions in partnership with Sales and RevOps
Define and track KPIs across engagement, adoption, NPS, retention, and expansion influence
Build, hire, and lead a high-performing customer communications and marketing team
Create scalable processes, systems, and governance to support a rapidly growing customer base
Qualification
Required
10+ years of experience in B2B SaaS marketing, customer marketing, lifecycle marketing, or customer communications
Proven experience building and scaling customer-facing communication programs in a high-growth environment (Series A–C preferred)
Strong understanding of B2B SaaS customer lifecycles, retention, and expansion economics
Experience partnering deeply with Customer Success, Product, Sales, and Revenue Operations
Ability to balance strategic leadership with hands-on execution
Data-driven mindset with experience defining metrics and demonstrating ROI
Excellent written and verbal communication skills, with a strong customer-first perspective
Proven people leader with experience hiring, coaching, and scaling teams
Preferred
Experience in legal tech, vertical SaaS, or selling to regulated industries is a plus, but not required
Company
Supio
Supio is an accurate and dependable AI that assists attorneys in finding crucial information.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$85MKey Investors
Sapphire Ventures
2025-04-30Series B· $60M
2024-08-27Series A· $25M
Leadership Team
Jerry Zhou
CEO
Kyle Lam
Co-Founder & CTO
Recent News
2025-11-14
Company data provided by crunchbase