USA for UNHCR · 17 hours ago
Business Analyst
Washington, DC
Full-time
Hybrid
Entry, Mid Level
$85K/yr - $100K/yr
2+ years expUSA for UNHCR (U4U) is seeking a detail-oriented Business Analyst (BA) to join the Business Systems Team. This role is responsible for understanding business needs and supporting solution design across U4U’s integrated fundraising technology ecosystem, acting as a liaison between business and technical teams to streamline processes and enhance system functionality.
CharityFunding PlatformNon Profit
Responsibilities
Create business process documents and workflow diagrams
Communicate with stakeholders to understand their processes and requirements
Identify gaps and opportunities for process improvement and translate findings into documented recommendations
Support the development of standard operating procedures (SOPs) and training materials
Translate business requirements into clear functional and technical specifications for integrated workflows across Salesforce, Data Warehouse and connected platforms following established solution direction
Independently facilitate in gathering requirements using stakeholder meetings, business process descriptions, use cases, and requirements workshops
Act as a primary coordination partner between fundraising teams, system administrators, and vendors to ensure shared understanding of requirements and dependencies
Clarify ambiguous or incomplete requirements directly with stakeholders and bring recommendations forward
Document and maintain business requirements in a clear, organized manner
Prepare and maintain system documentation and specifications
Own coordination for UAT across fundraising teams, vendors, and system administrators to ensure technical requirements are commonly understood and met
Review work completed by technical team to ensure work adheres to quality standards and meets the requirements as outlined, flagging issues and risks
Facilitate User Acceptance Testing as appropriate independently to ensure alignment with user needs
Document test cases and outcomes
Assist with developing project plans for prioritized projects and enhancements, including testing, training, communication, and deployment activities
Support scoping and sequencing of work, in partnership with the Sr. Manager, to reduce cross-team friction and enable timely delivery
Help track project deadlines, schedules, and deliverables
Support change management activities
Qualification
Required
Certified Salesforce Admin required
2 – 3 years of experience as a Business Analyst, preferably in a non-profit or fundraising environment
Exposure to marketing platforms (Salesforce Marketing Cloud, Engaging Networks)
Demonstrated career progression or growth in responsibility, scope, or complexity over time
Ability to manage multiple priorities concurrently
Strong strategic thinking and problem-solving skills
Ability to work through ambiguity and exercise judgment within defined guardrails
Excellent attention to detail and accuracy
Open to learning new systems and processes
Ability to effectively communicate (written and verbally) with non-technical audiences
Experience working with Salesforce (specifically NPSP)
Familiar with Jira or other project management platforms
Understands agile methodology, experience within a scrum team is a plus
Understanding of the nonprofit sector and common fundraising processes
Benefits
Comprehensive health coverage, including employer-paid employee medical options (traditional and HSA plans)
Flexible savings accounts, including FSA and HSA
Industry-leading 401(k) match
Lifestyle Spending Account to support your wellness
Mental and financial wellness resources
Paid time off, including a paid winter break and sabbatical leave at key milestones
Volunteer Time-Off to support your community engagement
Professional development support
Access to tools like Headspace for mindfulness and mental health
Company
USA for UNHCR
USA for UNHCR helps and protects refugees and people displaced by violence, conflict and persecution.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-10-01Grant
Leadership Team
Suzanne Ehlers
Executive Director and CEO
Beth Turner
Co-founder and Chair of the Humanitarian Coalition
Recent News
Company data provided by crunchbase