CC Pace · 17 hours ago
ATM Operations Lead - Hybrid
Vienna, VA
Contract
Hybrid
Mid, Senior Level
2+ years expCC Pace is a company focused on ATM Operations, and they are seeking an Operational Subject Matter Expert (SME) for their ATM Services. The role involves delivering support, driving operational excellence, and ensuring the strategic direction of the ATM fleet lifecycle.
Financial ServicesInformation ServicesInformation TechnologySoftware
Hiring Manager
Suzie Wheeler
Responsibilities
Act as the primary operational expert for ATM Services, supporting day-to-day operations, projects, and long-term strategic goals
Serve as a key collaborator across departments, ensuring alignment with enterprise goals and operational excellence
Lead the proactive monitoring and management of incidents, alerts, and system faults across ATM operations
Ensure timely detection, escalation, and resolution of issues to maintain ATM service availability and performance
Oversee and coordinate recovery operations in the event of operational failure
Support and implement process improvements or re-engineering – Moderately Complex/Varied
Coordinate, document and evaluate unit acceptance testing – Assist in Leading
Support incident resolution and root cause analysis to identify and resolve technical problems, outages and service issues impacting ATM availability – Moderate Analysis
Coordinate integration of solutions with existing applications; assist with identifying and resolving potential conflicts to ensure compatibility – Moderate Scope
Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
Perform research and assist with deployment for new and modified systems – Moderately Complex
Ensure departmental objectives are met in the areas of: Operational stability and efficiency, Change control and performance management, Security and fraud mitigation, System integrity and compliance
Provide expert input into ATM analysis, design, and process improvement efforts
Collaborate with cross-functional teams to identify and implement operational enhancements
Contribute documentation and knowledge sharing to support operational continuity
Build relationships with leadership, internal business units, key stakeholders, and vendors
Assist with creating clear, concise, and effective tools for managing ATM availability
Qualification
Required
Prior Management/Leadership experience - exercising initiative, using good judgment to make sound decisions
Advanced operational expertise and leadership in driving performance, stability, and innovation across ATM services
Extensive working knowledge and/or experience of ATM Service and Lifecycle management or related operational leadership roles
Ability to analyze complex operational issues and recommend effective solutions
Proven ability to lead complex operational initiatives and cross-functional projects
Excellent verbal, written communication and collaboration skills, stakeholder engagement, and leadership presence
Experience in project leadership and execution, technology processes, cross functional teams
Effective skill presenting findings, conclusions, alternative solutions, and information clearly and concisely
Effective organizational, planning and time management skills
Experience in working with all levels of staff, management, stakeholders, external vendors, and contractors
Extensive experience leading the monitoring and management of incidents, alerts, and system faults across ATM operations
Demonstrate ability to oversee complex monitoring environments, ensuring rapid detection, escalation, and resolution of operational issues
Skilled in implementing proactive monitoring strategies and leveraging data to drive performance improvements, reduce downtime, and enhance service reliability across the ATM fleet
Preferred
Bachelor's degree in business management or Information Technology
Minimum 2-years experience managing operational or technical teams
Working knowledge of banking/financial industry standards and practices
Extensive knowledge or experience leading ATM Operations or Essential 24/7/365 Team
Company
CC Pace
CC Pace is a trusted partner with 40+ years of experience helping organizations achieve lasting success.
51-200 employees
H1B Sponsorship
CC Pace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Michael Gordon
President
Company data provided by crunchbase