Visa · 10 hours ago
Associate Systems Application Analyst – Junior Level (Linux)
Highlands Ranch, CO
Full-time
Hybrid
Entry Level
$67K/yr - $103K/yr
3+ years expVisa is a world leader in payments and technology, and they are seeking a dedicated Associate Systems Application Analyst to support their 24×7 operational environment. The role involves monitoring, triaging, and coordinating support activities to ensure optimal service performance and maintaining high availability standards.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
No H1B
U.S. Citizen Only
Responsibilities
Monitor and maintain systems, applications, and infrastructure components across complex or multi‑platform production environments
Utilize monitoring tools, dashboards, and ticketing systems to proactively detect anomalies and respond to alerts with minimal guidance
Perform initial technical triage and execute documented troubleshooting steps while identifying when deeper investigation or escalation is required
Maintain, improve, and contribute to operational documentation, including runbooks, procedures, and incident records
Analyze logs, alerts, metrics, and workflow patterns to identify irregularities, performance degradations, or early indicators of system issues
Apply structured analytical methods to assess incident impact, determine likely root causes, and recommend next steps
Maintain high accuracy while managing multiple data sources, operational tasks, and system checks simultaneously
Respond to and resolve incidents by diagnosing issues, performing corrective actions, or coordinating with senior engineers and partner groups
Prioritize and manage operational tasks effectively during high‑volume or high‑severity situations
Participate in and support incident, problem, and change management workflows, contributing to root‑cause analysis and corrective action efforts
Balance competing operational priorities while maintaining service quality, accuracy, and adherence to SLAs
Apply ITIL-aligned processes for Incident, Problem, and Change Management to ensure consistent, high‑quality operational execution
Support change preparation, validation, and execution activities to maintain system stability and minimize risk
Collaborate with cross‑functional teams to drive continuous improvement across service delivery and operational processes
Communicate effectively and professionally with team members, leadership, and cross-functional support teams during troubleshooting and incident response
Document incidents, process changes, troubleshooting steps, and system behaviors clearly and consistently for future reference
Provide timely and accurate updates during active issues, ensuring stakeholders remain informed and escalations occur as required
Resolve or escalate operational incidents within defined SLAs while managing multiple tasks or ticket queues
Manage workload effectively during extended shift cycles, maintaining accuracy and focus under time‑sensitive conditions
Adapt to shifting priorities and operational demands while ensuring consistent service delivery and operational readiness
Monitor and troubleshoot application workflows (e.g., batch job flows, reporting flows, transaction or billing processes) across UNIX, Linux, Windows, and MVS Mainframe environments, using logs, enterprise batch scheduling solutions, batch job output, and basic SQL to identify root causes
Collaborate with engineering/SRE teams to resolve application defects or performance issues, and support configuration changes or release activities
Monitor and recover system, application, and batch job alerts using enterprise schedulers (ESP, Control‑M, Autosys) and standard operational tooling
Lead or support incident response by correlating alerts, coordinating bridge calls, escalating issues appropriately, and contributing to post‑incident documentation
Support financial processing flows, settlement workflows, and high‑volume batch operations, ensuring timely and accurate data movement across FTP/SFTP/NDM channels
Investigate and resolve settlement exceptions or transaction irregularities, collaborating with engineering to address recurring issues or workflow gaps
Support operational efficiency by maintaining or developing basic automations, scripts, dashboards, or monitoring enhancements (Python, Bash, SQL, or similar)
Participate in tool updates or UAT for monitoring, scheduling, and observability platforms, and leverage AI‑assisted insights to improve incident triage and operational workflows
Qualification
Required
Bachelors degree, OR 3+ years of relevant work experience
Preferred
Bachelor's degree in Computer Science, Information Technology or related field
Certifications: ITIL Certification preferred
Strong technical, analytical, problem-solving, and communication skills
Relevant experience in IT operations, service desk, or technical support preferred
Ability to work in a structured 24×7 shift environment, including nights, weekends, and holidays
Ability to learn and adapt quickly in a fast-paced operational environment
Detail-oriented with strong organizational and documentation skills
Basic knowledge of AI concepts and/or programming languages such as Python, Java, or SQL to support automation and data-driven solutions
Basic familiarity with UNIX/Linux command line operations
Exposure to batch scheduling tools (Control‑M, ESP, Autosys, etc.) is a plus
Experience with file-based data movement or batch processing environments preferred
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-22
2026-01-22
Small Business Trends
2026-01-22
Company data provided by crunchbase