Rutherford Management Company · 17 hours ago
Service Manager
Martinez, CA
Full-time
Onsite
Mid, Senior Level
$33/hr - $39/hr
3+ years expRutherford Management Company is a hospitality-focused organization seeking a Service Manager to oversee maintenance operations across a multi-site portfolio. The role emphasizes resident satisfaction and operational excellence, ensuring communities are safe, well-maintained, and visually appealing.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Triage and manage daily service requests across multiple communities
Maintain exceptional response times and ensure quality repairs with a customer-first approach
Participate in and oversee after-hours emergency on-call rotation
Conduct regular property walks and risk audits to ensure safety and compliance
Create and maintain preventative maintenance schedules
Partner with the Director of Construction on large-scale repairs and renovations
Coordinate seasonal projects and assist in forecasting capital needs
Maintain a strong visual standard across all sites, from landscaping to signage
Ensure cleanliness and presentation of entryways, amenities, and shared spaces
Set the tone for first impressions through proactive inspections and quality assurance
Coordinate turnovers to meet move-in timelines with zero-defect expectations
Collaborate with the Resident Experience Director and LeasingHospitality Specialist to ensure leasing deadlines are met
Walk all completed units to ensure readiness and compliance with standards
Supervise and mentor maintenance team members
Source, schedule, and evaluate vendor performance
Manage maintenance supply inventory and ensure budget-aligned purchasing
Monitor controllable maintenance expenses across the portfolio
Support annual budget planning and provide recommendations for capital improvements
Track performance metrics and submit reports on service delivery trends
Qualification
Required
Minimum 3-5 years of experience in facilities or property maintenance (multi-site preferred)
Demonstrated leadership experience managing teams or vendors
Certified in HVAC or related trade strongly preferred
Familiarity with OSHA, building codes, and general safety procedures
Proficient with maintenance work order platforms and property management software
Excellent organizational, communication, and time-management skills
Candidates must possess and maintain a valid California Driver's License, a reliable personal vehicle, and current automobile insurance in compliance with California state law
Preferred
Certified in HVAC or related trade strongly preferred
Benefits
Competitive pay, performance bonuses, and full medical/dental/vision benefits
Paid time off-including PTO for volunteer work
Housing discounts of 20% (where applicable)
Participation in RISE, our signature development program focused on professional growth, leadership, and recognition.
Company
Rutherford Management Company
Rutherford Management Company is a real estate company that provides property management services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase