PSI Services LLC · 1 week ago
Implementation Support Coordinator
USA
Full-time
Hybrid
Entry Level
$65K/yr - $65K/yr
1+ years expPSI Services LLC is a company that powers world leading tests and supports test-takers in achieving their dreams. The Implementation Support Coordinator role involves managing the client intake process and ensuring that client projects are fully validated and ready for execution in collaboration with internal teams and external partners.
ConsultingEducationHigher Education
Responsibilities
Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials)
Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement
Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks
Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status
Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy
Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff
Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions
Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed
Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones
Support lessons-learned documentation by highlighting recurring issues or areas for process improvement
Qualification
Required
High school diploma or equivalent required
1+ years' experience in client management, project coordination, quality assurance, or a related field
Demonstrated ability to manage technical documentation and version control
Preferred
Bachelor's degree preferred
Experience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferred
Benefits
401k/Pension/Retirement Plan – with country specific employer %
Enhanced PTO/Annual Leave
Medical insurance – country specific
Dental, Vision, Life and Short Term Disability for US
Flexible Spending Accounts – for the US
Medical Cashback plan covering vision, dental and income protection for UK
Employee Assistance Programme
Commitment and understanding of work/life balance
Dedicated DE&I group that drive core people initiatives
A culture of embracing wellness, including regular global initiatives
Access to supportive and professional mechanisms to help you plan for your future
Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Company
PSI Services LLC
PSI has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-01-26Acquired
Leadership Team
Janet Garcia
President
Recent News
Corridor Business Journal
2025-10-31
2025-10-24
Research and Markets
2025-07-23
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