NEOGOV · 1 day ago
Recreation Member Service Representative II
Boulder, CO
Full-time
Onsite
New Grad, Entry Level
$17.55/hr - $24.57/hr
0+ years expThe City of Boulder is seeking a Recreation Member Service Representative II to provide exceptional customer service at their recreation facilities. This role involves interacting with patrons, managing registrations, handling cash transactions, and assisting with facility rentals and events.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment
Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers
Registers participants for activities and has a strong knowledge of all program areas
Maintains course waitlists in registration system
Assists patrons with rentals of the facility, including birthday parties, meetings and special events
Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change
Able to understand and trouble shoot accounting transactions in the registration system
In the event a standard Recreation Member Service Representative III or IV is unable to work, may be designated to serve in a substitute capacity as a Lead worker
Resolves customer concerns, incidents and program issues as they occur
Completes accident and incident reports as necessary
Report facility issues and monitoring facility by periodic building walk-throughs
Able to open and close the facilities at which they work
Provides direction and assistance to other front desk employees
Provides general direction to custodial staff as needed on a daily basis
Performs related duties as required to meet the needs of the city
Qualification
Required
Ability, interest, and desire to provide excellent customer service in person and on the telephone
Ability and willingness to work a flexible schedule including weekends and evenings
Skills that can be demonstrated in excellent interpersonal relations, including the ability to establish and maintain effective working relationships with diverse people in an organizational context
Have and maintain acceptable background information, including criminal conviction record and credit history
High School diploma or equivalent, with a minimum six months of customer service experience
Receptionist and cash handling experience
Current First Aid/AED and CPR certifications within 90 days of hire
Preferred
Experience working for a public or private recreation facility
Experience with the Active registration system
Experience with Microsoft Office
Bilingual in English and Spanish (Conversational level in Spanish)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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