JobTread Software · 1 day ago
Customer Support Specialist
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $72K/yrJobTread is a company that provides end-to-end construction management software, and they are seeking a Customer Support Specialist to assist with the implementation of new customer accounts and respond to support requests. The role involves working closely with customers to ensure high levels of service and collaborating with the team to improve workflows.
ConstructionEnterprise ApplicationsSoftwareTask Management
Responsibilities
Reformat customer data and process imports into the JobTread platform
Respond and resolve customer support requests and answer general system questions
Assist with Zapier integrations to connect JobTread with other technologies
Provide inbound phone and email support as needed
Conduct product trainings via Zoom when Customer Success reps are unavailable
Become a JobTread product expert and quickly learn ongoing product updates
Contribute on-going feedback to improve customer implementation workflows
Work closely with the Development Team to identify and communicate product issues and development requests
Qualification
Required
Strong technical aptitude
Great at working with Excel
Strong attention to detail
Friendly and approachable
Willingness to go above and beyond to meet customer needs
Ability to reformat customer data and process imports into the JobTread platform
Ability to respond and resolve customer support requests and answer general system questions
Ability to assist with Zapier integrations to connect JobTread with other technologies
Ability to provide inbound phone and email support as needed
Ability to conduct product trainings via Zoom when Customer Success reps are unavailable
Ability to become a JobTread product expert and quickly learn ongoing product updates
Ability to contribute ongoing feedback to improve customer implementation workflows
Ability to work closely with the Development Team to identify and communicate product issues and development requests
Organized, thorough, efficient, and able to complete tasks appropriately in a timely manner
Ability to manage multiple projects simultaneously
Great with first impressions and can engage a range of customers from individual business owners to C-level executives
Flexibility with after-hours work on occasion for specific customer needs
Preferred
Prior work experience or knowledge of the construction industry
Experience with productivity tools like Salesforce, Slack, etc
Bachelors Degree or equivalent experience
Benefits
Dental, health, and vision insurance
Paid training
Travel reimbursement
Vacation and other Paid Time Off
Company
JobTread Software
JobTread is the industry standard, all-in-one construction estimating and project management platform designed to help builders and contractors streamline operations, increase profitability, and scale their businesses.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Fortenberry
Founder & CEO
A
Alex Morales
Chief Operating Officer
Recent News
Company data provided by crunchbase